SHOP.COM is your advocate and stands behind every purchase you make through our universal shopping cart, so you can shop in complete confidence.OutdoorDecor.com is one of our valued partner stores and you can contact them by:
We want every customer to be happy with their selections. Any customers making returns must receive a return authorization must be obtained (email or call 1-800-422-1525) from us prior to shipment. Returns should be made to our warehouse address above unless otherwise directed by a return specialist. Our policy is as follows:
Warranty: We guarantee the product you order to be free of material and workmanship defects for up to 1 year after the purchase date and to be free of shipping damage. We must be notified within 30 days of product failure or within 10 days in the case of shipping damage in order to make a claim. After 30 days, any defects will be covered under the manufacturer's warranty. Any attempt to repair a defective item without authorization may void this warranty.
Custom items: We guarantee (such as address markers) to be created as ordered, i.e. spelled correctly and in the finished in the ordered colors. We will accept exchanges with authorization on defective custom products and rush a replacement to you. We have done thousands of plaques and work hard to ensure every customer is happy!
Any cancellation requests for plaque orders must be received within 48 hours from the time your plaque order is placed. No refunds can be given if a cancellation request is received after 48 hours has passed from the time a plaque order is placed because this is a custom item and cannot be reused by our company.
Non-custom products (such as sundials): There is no restocking fee on returns for whatever reason for 60 days from date of purchase as long as the items is in 'as new' condition. We want you to be happy with your purchase for years to come! A return authorization must be obtained (email or call 1-800-422-1525) and you will be responsible for any shipping charges on non-defective returns. You will be credited for the product cost and any taxes. We cannot refund shipping and handling on non-defective returns.
All returns will be internally processed within 10 days of receipt. It may take additional time for any refunds to appear on billing statements. You will be notified by email when your return has been processed.
Shipping Information
Return Policy
We want every customer to be happy with their selections. Any customers making returns must receive a return authorization must be obtained (email or call 1-800-422-1525) from us prior to shipment. Returns should be made to our warehouse address above unless otherwise directed by a return specialist. Our policy is as follows:
Warranty: We guarantee the product you order to be free of material and workmanship defects for up to 1 year after the purchase date and to be free of shipping damage. We must be notified within 30 days of product failure or within 10 days in the case of shipping damage in order to make a claim. After 30 days, any defects will be covered under the manufacturer's warranty. Any attempt to repair a defective item without authorization may void this warranty.
Custom items: We guarantee (such as address markers) to be created as ordered, i.e. spelled correctly and in the finished in the ordered colors. We will accept exchanges with authorization on defective custom products and rush a replacement to you. We have done thousands of plaques and work hard to ensure every customer is happy!
Any cancellation requests for plaque orders must be received within 48 hours from the time your plaque order is placed. No refunds can be given if a cancellation request is received after 48 hours has passed from the time a plaque order is placed because this is a custom item and cannot be reused by our company.
Non-custom products (such as sundials): There is no restocking fee on returns for whatever reason for 60 days from date of purchase as long as the items is in 'as new' condition. We want you to be happy with your purchase for years to come! A return authorization must be obtained (email or call 1-800-422-1525) and you will be responsible for any shipping charges on non-defective returns. You will be credited for the product cost and any taxes. We cannot refund shipping and handling on non-defective returns.
All returns will be internally processed within 10 days of receipt. It may take additional time for any refunds to appear on billing statements. You will be notified by email when your return has been processed.
Shopping Guarantee
We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, We will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.Our policy is as follows:
Warranty: We guarantee the product you order to be free of material and workmanship defects for up to 1 year after the purchase date and to be free of shipping damage.
Custom items: We guarantee (such as address markers) to be created as ordered, i.e. spelled correctly and in the finished in the ordered colors. We will accept exchanges with authorization on defective custom products and rush a replacement to you. We have done thousands of plaques and work hard to ensure every customer is happy!
Any cancellation requests for plaque orders must be received within 48 hours from the time your plaque order is placed. No refunds can be given if a cancellation request is received after 48 hours has passed from the time a plaque order is placed because this is a custom item and cannot be reused by our company.
Non-custom products (such as sundials): There is no restocking fee on returns for whatever reason for 60 days from date of purchase as long as the items is in 'as new' condition. We want you to be happy with your purchase for years to come! A return authorization must be obtained (email or call 1-800-422-1525) and you will be responsible for any shipping charges on non-defective returns. You will be credited for the product cost and any taxes. We cannot refund shipping and handling on non-defective returns.
