Shoplet.com offers a 30-day money back guarantee for merchandise subject to manufacturer and/or Shoplet.com restrictions. After 30 days, all return requests must be made with the product manufacturer of the item ordered. Due to Shoplet.com policy, any claims made after 30 days of receipt of order cannot be honored, however we will gladly provide manufacturer contact information if necessary. Returns must be 100% INTACT, in original packaging with the UPC or bar code CLEARLY VISIBLE. All components, manuals, registration card(s), software, cables and /OR accessories must also be included. Please be advised all merchandise returned to our warehouse in a non-restockable condition, will not be eligible for postage of full credit to that account. Please be advised that any order over $25 that requires a reship from an original damaged, defective, shorted , or mis-shipped order, will be assessed a temporary charge for that item(s) and will be removed when the original item(s) or claim is closed. To have a return processed for your order, go to our Customer Service Center and click Returns or call our toll free number at 800-757-3015 Monday - Friday 9am - 6pm EST with the following information:
1. Original order number
2. Item being returned and quantity
3. Reason for return
4. Your name and daytime phone number
5. Your e-mail address
6. Please also advise us as to whether or not you would like your merchandise reshipped or credit posted to your account
All returns require that a Return Merchandise Authorization (RMA) number to be issued by our Customer Service Department via our Customer Service Center. Return numbers must be written clearly on the outside of all returned packages (Not on manufacturer packaging). All Packages returned without return numbers will be refused and returned to sender. All Packages returned without return numbers will be refused and returned to sender and the sender will be liable for all freight. Please allow 15-25 business days for return processing and credit postage to your account. Shoplet.com will apply full refund of the original purchase price of the item if received back in the condition the order was delivered. Shipping and handling charges will be deducted for returns due to customer error. Some items that are deemed customer error will be the customers' responsibility to return after receiving the RMA number and provided return address. Please be advised all returns may be subject to restocking fees. Restocking fees are determined based upon the condition of returned merchandise, the original freight, and the cost of item pickup. Special order items, dated goods and / or custom products are not returnable with shoplet.com
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