Penguin

We guarantee every item we sell.

If you would like to return an item for a refund of the purchase price, you may do so at anytime. For complete information see our PDF Return/Exchange Form. For your protection, ship the item and the packing slip (or our PDF Return/Exchange Form) via insured parcel post, UPS or Federal Express Ground to:

Please Note: Postage, handling and return shipping charges are not refundable. Personalized items may not be returned, unless the item is defective.

We offer Quick Exchanges! When exchanging one item from another, simply phone Customer Service and we'll place a credit card order for the replacement item. Once we receive the original item through our returns processing center you will be reimbursed for the returned item. For complete information see our PDF Return/Exchange Form.
(Quick Exchange does not apply to drop shipped items.)

If you would rather not place a Quick Exchange, you may still return your original item for an exchange. For your protection, ship the original item and the packing slip (or our PDF Return/Exchange Form) via insured parcel post, UPS or Federal Express Ground to:

If you would like to place an Quick Exchange or require further assistance, please email our Customer Service Department or call:
One Step Ahead: 1-800-950-5120
Leaps and Bounds: 1-888-203-2265
(Monday to Friday 7 AM to 6 PM CST)