Each order is hand-painted by one of our artists, and may be subject to their discretion. We may or may not change the placement of a design to accomodate the shape of an item. We may also alter colors on items that are not white. Because our product is hand-painted, we cannot accept items for return, unless they are found to be defective in materials or construction, or the personalization is clearly inaccurate (i.e., spelling errors). We are not liable for mistakes made on the customers' part. If a product is defective or damaged, it must be returned or exchanged within 30 days. Please call in your return before shipping it back. Customer will pay for return shipping on authorized returns. We will provide an RA#, which needs to be written on the outside of the box. Any returns sent without prior authorization may be refused or subject to a re-stocking fee. Authorized returns should be sent to: MyBambino Attn: Returns 4270 Service Center Rd. -unit Q Rehoboth Beach, DE 19971 If your order was damaged in shipping, hold on to the products and packaging, and contact us immediately. We will report the claim to UPS and replace the item. It's a good idea to open and inspect all items upon receipt. This is to your benefit, since we cannot place claims or accept returns after 30 days. Please handle your product with care. To clean, use a soft, damp cloth. Avoid greasy substances like hand cream or sun-tan lotion when handling the products. It may damage the paint. Also avoid using any chemical cleaners. For best results, use a very soft disposable cloth. Regarding international orders: All international orders will be handled on an individual basis. Email us with the item, and the address shipping address, and we'll get back to you with a quote for shipping charges. You may cancel your order if personalization has not begun by emailing office@mybambino.com, or call Customer Service at 800-927-0707. In most cases, processing begins within 24 hours of your order, so we will do our best to cancel your order within that time. Please include your Order Number in your email or have it handy when you call.