Product Info
Pet Gear™ Easy Step III Large Usually leaves our warehouse in 1 - 3 business days.Easy Step III gives your pet the freedom to access beds, couches, and automobiles with ease and relieves you from any heavy lifting of your precious pet. Our steps are wider and deeper making each landing easier to use for any size pet. Each step has a slight incline to reduce the amount of steps your pet must step up. Carpet removes for easy cleaning. Light weight yet very durable.
For pets up to 150 lbs, but weights only 10 lbs! Measures 15.5” wide x 23” high when assembled (ships apart and snaps together).
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Shipping Info
| Shipping method |
If you order by |
It should arrive in |
Standard Shipping |
Continental US |
Any time |
7-10 business days |
Return Policy
- Can I return an item?
You may return an item. Please be aware of the following stipulations regarding all returns:
- Merchandise must be in new, unused condition with all tags and paperwork still attached.
- All returns require a return authorization number. Any returns sent back without a return authorization number are subject to a 20% restocking fee. Any unused merchandise in unassembled, original condition (and in their original boxes or packages) with warranty cards unfilled, may be returned for exchange or refund within 15 days of receipt of the merchandise and must be must be reported to us within 7 days of receipt of your item(s).
- All shipping and handling fees are non-refundable.
- Buyers are responsible for all return shipping costs.
- A 20% restocking fee applies to ALL returns or exchanges of PET CARRIERS. Due to strict health regulations, once you place your pet into the pet carrier it is not returnable or exchangeable.
- Returns must be received by us within 15 days of your receipt in unused condition, and reported to us within 7 days of receipt of the item. Please consider the sizing carefully by measuring and weighing your pet, and reading our sizing parameters closely.
- Any item personalized with your pet's name is not returnable.
- How do I obtain a Return Authorization and Return Instructions?
Please contact us to obtain a return authorization number and return instructions. A special return address must be used in order for your return to be accepted. Do NOT return the item to the sending address. We have special returns processing units, and we will supply you with the proper return address at the time you inform us of your need to return.
- Cancellations
Store Info
Store contact information
| We carry all of CatsPlay.com products on SHOP.COM. We are your advocate and stand behind every purchase you make through our universal shopping cart, so you can shop in complete confidence.CatsPlay.com is one of our valued partner stores and you can contact them by: |
| Customer service: | (412)366-7545 |
| Toll free (U.S. Only) | (412)366-7545 |
| Customer Service Email | SHOP@CATSPLAY.COM |
| Web Site | www.catsplay.com |
| Postal Address | CatsPlay.com
The Infotique, LLC
Ingomar, PA 15127
United States |
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Store Rating
CatsPlay.com - average rating  (12 ratings)
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"I emailed this company several times in a tone that was becoming frustrated when the error was MY OWN. They had responded to me several times and it had gone to an email account that my husband created without my knowledge. They were patient regardless." |
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Date: 8/4/09 |
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"Yes to all. Thanks" |
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Date: 4/30/08 |
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"It was a good experience" |
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Date: 1/9/08 |
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"Product was as expected and received on time." |
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Date: 1/3/08 |
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"They had exactly what I wanted at a good price. Shipped in a reasonable amount of time. Would do business with them again for sure. :)" |
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Date: 7/11/07 |
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"12 inch lighted dog collar ordered. Received two 14 inch collars and 1 hat. I did not feel I should have to pay to send these back. Was told to keep them as 12 inch not available." |
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Date: 11/21/06 |
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"fast and secure packing; good price!" |
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Date: 11/9/06 |
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"I was very pleased with the ordering process and the product. I ordered the item on August 25th and received it in my home Sept 7. I would order from you again." |
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Date: 9/8/06 |
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"Great to deal with. The cat "stand" was very impressive looking and well built and the price was by far the best around. I would recommend this merchant." |
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Date: 6/29/06 |
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"I received the package in a timely manner but the crate was damaged. We can still use it but I would not recommend your type of packing to anyone. It was a bit inferior. For the amount of money, I don't think I got my monies worth. Jo Newkirk" |
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Date: 3/3/06 |
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