Your complete satisfaction is important to us! Our return policy is simple. For your convenience, you can either return merchandise to a PETCO store or to PETCO.com.
Returns to a PETCO Store
Your local PETCO store will gladly accept returns of merchandise purchased through PETCO.com.
Before returning merchandise to a PETCO store, print a "Returns to Store Receipt." (Please note that the packing slip that came with your shipment(s) cannot be used for a return to a PETCO store, as it does not contain pricing information.)
1. Log in to Your Account at www.petco.com.
2. Under "Order History," select the specific order you wish to return.
3. Click on "Return this order to your nearest PETCO store."
4. Print the "Returns to Store Receipt" page.
No shipping charges will be refunded at the store. Please email us or call toll free 1-877-738-6742 to obtain applicable shipping credit. Have the credit receipt handy.
Exchanges can be made at any store. If exchanging for a different item, you will receive credit for the amount paid as listed on your "Returns to Store Receipt." If you received an incorrect item from PETCO.com, you must return the item to PETCO.com for proper credit.
Returns to PETCO.com
To expedite your return, please ship item(s) and your packing slip, stating the reason for the return, to your nearest PETCO warehouse at one of the following addresses:
Joliet, IL
PETCO.com Returns
3801 Rock Creek Blvd.
Joliet, IL 60431
Mira Loma, CA
PETCO.com Returns
4345 Parkhurst St.
Mira Loma, CA 91752
Your form of payment will be credited in 3-5 business days of merchandise receipt and you will receive an email confirmation. Please allow up to 10 business days for your account balance to reflect the refund. This timeframe varies by bank. Returns received more than one year after the order date will be refunded in the form of an Online Gift Certificate, valid on PETCO.com.
If your return is the result of an incorrect shipment by PETCO.com, or a damaged or defective product, we will refund merchandise and shipping charges to your original form of payment. We will reimburse shipping charges incurred to return incorrect, damaged, or defective merchandise to PETCO.com, not to exceed the published FedEx Ground rate for the weight of the package.
If returning merchandise for any other reason, you are required to pay all shipping charges to and from PETCO.com.
For your protection, we encourage you to send your return via carriers who offer package tracking such as FedEx or UPS (be sure to retain your tracking receipt for future reference). PETCO is not responsible for lost shipments.
If returning items purchased from PETCO.com using a PETCO Gift Card, the refund amount will first be credited back to the primary form of payment used for the transaction and any additional refund amount will be credited via a PETCO.com Online Gift Certificate.
Your shop consultant is Market America
