Pewter Wall Vase - Horse

If you return an item within 7 days, we will reimburse you the full merchandise amount. After 15 days from the purchase date, a restocking fee will be added.

There are a few things to note:
Original order/invoice receipt or order number is required.
All return products require a valid RMA (Return Merchandise Authorization) issued by Oval Creations (email: mail@ovalcreations.com) Unauthorized return products will be rejected.
RMA numbers issued by Oval Creations are valid for 30 days, and we must receive the return product within this period. RMA numbers will NOT be extended or re-issued.
There will be a 15% restocking fee on all returns, after 15 days from the purchase date. Any missing or damaged will result in rejection of the return or additional charges.
Products authorized for return must be 100% complete, original package, no markings, etc
Original shipping and handling charges are not refundable
No merchandise will be accepted for returns after 90 days from purchase.
The customer is responsible for all shipping charges and risk of loss on all return shipments. Oval Creations highly recommends the use of a reputable shipping carrier that offers proof of delivery with full insurance on your return shipments. Returns are to be addressed to the following:
Oval Creations
Attn: RMA # ________ (Obtain RMA No. from CSR at mail@ovalcreations.com)
48541 Warm Springs Blvd, # 503
Fremont, CA 94539

We trust that this will resolve the issue to your satisfaction. Please feel free to let us know if you have additional questions or concerns by contacting us at mail@ovalcreations.com. We hope that you will continue to shop with us at Ovalcreations.com.
~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ Return Policy on Damage/Defective Products:
We know that accidents happen whether it was an error by the manufacturer, customer, shipper, or carrier, we want to resolve the issue as quickly as possible and to your satisfaction.

Note: Damage/Defectives must be reported within 7 days of shipment receipt. Thereafter require authorization by the RMA (Return Merchandise Authorization) Dept, send an email to mail@ovalcreations.com.

1. Credit or In-store Credit may be offered on damage/defective product(s)
2.. Damage/Defective Product(s) are subject to inspection, Oval Creations will notify pick up information * In some cases, no pick up is required and customer may be told to disregard
3. Product damage by carrier * If your product was damaged by the carrier assigned, a claim will be made with the carrier, we ask that you hold onto original carton package and inner packaging up to 5-10 business days
4. Damage/Defective Pieces
By providing us with product details, we may be able to replace certain product pieces 5. Half/Half Situation
* Customer may return damage/defective product(s) at there own expense for further inspection on product claim
* In return Oval Creations will supply a replacement or an item of equal value at no charge and with free shipping
* Credit may be requested as well

Please feel free to let us know if you have additional questions or concerns by contacting us at mail@ovalcreations.com. We hope that you will continue to shop with us at Ovalcreations.com.

If you would like to return on your own, address information below: Oval Creations
Attn: RMA # ________ (Obtain RMA No. from CSR at mail@ovalcreations.com)
48541 Warm Springs Blvd, # 503
Fremont, CA 94539