For help setting up your merchandise or installing software please contact the technical support department of the manufacturer, or visit the MobilePlanet/eXpansys technical forum http://www.expansys.us/forumoverview.asp.

MobilePlanet must test all returned products before we can issue a refund or exchange any products. This is necessary so we are able to file claims on defective or damaged goods with the manufacturer or the shipping company.

If your goods arrive defective or in a damaged state, email us - returns@mobileplanet.com with your order number and a brief explanation of the situation. You will be emailed the steps for completing the exchange. You have 3 days from the arrival of the package to report damaged goods. You have 15 days to report defective goods. After 15 days, you MUST contact the manufacturer to redeem your warranty, please do not contact MobilePlanet.

If you are shipped an overage/shortage or incorrect goods in comparison to your invoice, MobilePlanet will pay the shipping costs to fix the error. You have 3 days from the arrival of your package to report this. Email us - returns@mobileplanet.com with the order number and a brief explanation of the situation. You will be emailed further instructions.

If the goods are NOT defective and you wish to return them you have 15 days from when the package arrives to return the goods for a refund between 75% and 100% depending on the condition of the returned items. You will need to email us - returns@mobileplanet.com with a brief explanation of the situation. A refund will be provided within 30 days after the merchandise is received at our warehouse. You will not be refunded the delivery costs. Any returned software that has been opened will be charged a 25% restocking fee.

If you do not receive an email response within 2 business days, please call 309.820.7913 to report your case.