Pond Care: Chlorine Heavy Metal Neutralizer 32 oz

Unused or unopened product can be returned after purchase with a return authorization number. A Return Merchandise Authorization (RMA) number can be obtained by calling customer service at 301-694-6072. We do not pay for Return Shipping unless the return is a result of our error (you received an incorrect or defective item, etc.). Write the RMA number on the outside of the package you are returning and include a copy of your receipt or packing slip. This will ensure a speedy credit to your account. We highly recommend shipping your return with a carrier that can track the shipment from start to finish. A tracking number will provide you proof that the return was received by our shipping department.

All returns must be received in unused or undamaged condition for a full merchandise credit. Inspect your package upon delivery for any damage; if your shipment is damaged note the damage with the driver immediately, this includes documenting any damage on the lay bill for all freight deliveries, then call customer service at 301-694-6072 for a return label and or an immediate product reshipment. Have your order number ready when you call for a speedy resolution. Customer service can be reached Monday through Friday 8:30-5:00 ET.