Prior to returning any product you must obtain a RAN (Return Authorization Number). A RAN will be issued under the following terms and conditions for non damaged goods: 1.The product is in new or like new condition. 2.The RAN is requested within 15 days of the delivery date. Once the product is returned a credit will be issued. Only the cost of the item will be returned. Shipping and Handling charges will not be returned unless the product was not the product ordered, or it is damaged. The customer is responsible for shipping the product back to the company. When shipping a product back to the company we strongly suggest you use a service where you can track your package (like UPS, FedEx) or if you use the US Postal Service that you send it insured. returns@SportsForHer.com