Jlamore.com will accept returns on discounted items as long as the item(s) is returned to jlamore.com within seven (7) days of receipt of the item. Jlamore.com will not accept returns for special orders.

All returns must have the provided return label that you receive with your order affixed to the outside of the box. This label indicates the latest date possible for the item to be returned. Items shipped without the label or shipped past the allowed return date will be refused.

Please send your return or exchange to:

JLAMORE.COM
2701 Monroe Street
Suite 230
Madison, WI 53711

If you need to make an exchange or return, please follow the instructions you received along with your sales receipt included with your package. Securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, and send the items(s) back to us using an insured service to the above address. (This will provide you with recourse on your package, as jlamore.com cannot accept responsibility for packages that we do not ship ourselves).

Once your package has been received at jlamore.com, your refund will be processed in the original form of payment within five (5) business days. You will be notified by email when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from jlamore.com.

Occasionally, when an item is returned and marked for exchange on the return/exchange form you received, we may not have that item available in a different size or color you requested. We will notify you by email of your options regarding a full credit on your credit card or a store credit option good for one year.