If you are not completely satisfied with your purchase, simply return the item(s) in their original condition for a prompt exchange or refund. Merchandise returned after 60 days will receive a gift card to apply to future purchases.
Shoes, swimwear and special occasion apparel are returnable within 15 days of receipt. Items must be unworn with tags attached (swimwear must have sanitary liner attached).
Customized items are not returnable.
Here's How to Return Your Item
1. Complete the Return Form.
Complete and detach the Return Form located in Part B of your invoice. Fill in the quantity and the return reason code. The Return Form must be included in your return package in order to receive proper credit.
Choose your return option:
Option 1. Returns Via UPS
Use the UPS label located in Part C of your invoice. Affix it to the outside of your package. Notate the Return Tracking # for your records. The tracking number will allow you to track your return package at UPS.com
Drop it off at any UPS location, drop Box or give the package to any UPS driver.
Pay nothing up front; a shipping charge of $5.95 will be deducted from your credit or refund.
If you wish to exchange or order a new item, please use the order form provided on the back of your invoice.
We will pay the shipping for the new item.Option 2. Return on your own
Use the standard return label located in Part D of your invoice. Affix it to the outside of your package.
Ship your package back by USPS or a carrier of your choice. Insure the package for the full value of the merchandise. Keep your shipping receipt until the credit for your return appears on your credit card statement.
If you wish to exchange or order a new item, please use the order form provided on the back of your invoice.
We will pay the shipping for the new item. 3.Package your return.
Use the original packaging when possible and completely remove or cover the original shipping label. When the original packaging can't be used, please use a quality bag or carton.
Seal the package securely with tape. Affix the return label to the outside of your package. Please use clear tape or glue when affixing the label.
Please Allow 15 Days. It takes approximately 15 days for us to receive and process your return. We'll credit or refund the price of the merchandise including any taxes you were charged (excluding shipping and handling), less the cost of the UPS return charge, when you choose this option. Allow two billing cycles for your credit to appear on your credit card statement.
Returns Without Merchandise Return Form
1. On a sheet of paper, please indicate your Customer Number, Name, Address, Home Telephone Number and reason for returning the merchandise and enclose it with the return merchandise. Also, please note whether you would like to simply return the item for credit or if you would rather exchange it for another item.
2. If you wish to exchange or order a new item, please include on a sheet of paper the page, item description, item number, size, color, quantity, and price of the item you wish to receive in exchange for the returned item. Please provide your credit card information to process the order. We will pay the shipping for the new item.
3. You may return your merchandise by mailing the items to:
Newport News
5100 City Line Road
Hampton VA 23630-5100
Gift Returns. If you received the merchandise as a gift, follow return steps 1 through 3. Fill in your name and address and indicate if you want an exchange or a gift card sent to you.
Freight Returns and items shipped directly from the manufacturer: Special guidelines apply. Please contact Customer Service at 1.800.759.3950 for more information.
On-Line Return Status. Check on Order Status at www.newport-news.com to check if your return has been received and processed.
Your shop consultant is JOSEPH R HERBST
