Returns
Here at Cookie's, we want to make sure that you are completely satisfied with your purchase. If for any reason you are unhappy with an item you have purchased, please return it within 30 days of the date of invoice. We will gladly exchange your product or credit your account. Underwear is not refundable or exchangeable. Please note: All products must be returned in their original condition, unused and unopened with all packaging included and with a copy of the invoice and the reason for return included. If your item(s) did not come with packaging, please ensure they are returned in the exact condition as you received them in. Return shipping charges are the responsibility of the customer. If, for any reason, you would like to EXCHANGE a product, Cookie's will happily ship the replacement at NO SHIPPING CHARGE to you.
To return your purchase:
When you receive your purchase, examine it carefully. If for any reason you are not satisfied with the order you receive from Cookieskids.com, simply fill out the bottom portion of your invoice with the reason for your return and any other necessary information and send it back within 30 days of the invoice date. You may return any purchase in the same bag or box that it was shipped in. All Cookieskids.com bags come with a second adhesive strip for returns. Upon return and receipt of the product, Cookie's will exchange, refund, or credit the item, less appropriate adjustments for shipping and handling. All products must be returned in their original condition, unworn and unwashed with tags still attached, with a copy of the invoice and the reason for return included.
NOTE: When shipping product back to Cookie's, customers should choose the same shipper as when the product was delivered, as well as insure the item for full value should anything happen during shipping. Customers should also get a tracking # for all items sent back to Cookie's as we cannot be responsible for any items lost in transit.
SHOP.COM Customer Return Policy:
If for any reason you are unhappy with an item you have purchased, please return it within 30 days of the date of invoice. We will gladly credit your account. Underwear is not refundable. Please note: All products must be returned in their original condition, unused and unopened with all packaging included and with a copy of the invoice and the reason for return included. If your item(s) did not come with packaging, please ensure they are returned in the exact condition as you received them in. Return shipping charges are the responsibility of the customer. If, for any reason, you would like to EXCHANGE a product, you must return your original order and place a new order with us. If you call us with your new and old order numbers, we will waive the shipping for the replacement order (Continental U.S. Only). When shipping product back to Cookie's, customers should choose the same shipper as when the product was delivered, as well as insure the item for full value should anything happen during shipping. Customers should also get a tracking # for all items sent back to Cookie's as we cannot be responsible for any items lost in transit.