Room Magic - Little Lizard Loft

Return and Exchange Policy for iBuyBaby.com Our goal is to insure your complete satisfaction as a VIP customer of iBuyBaby.com. Returns are allowed using the guidelines stated below. Returns & Exchanges WITH Receipt 1) We have a 30 Day return policy for most items found on our online store. 2) You must FIRST call or e-mail us to obtain a Return Authorization Code. (888.396.9515 or support@ibuybaby.com) 3) Unopened Items returned with the original packaging and the original invoice or receipt, dated within 30 days of purchase will receive a full refund or credit for the price of the item purchased. No questions asked. 4) Items returned in *Brand New Condition with the original packaging and the original invoice or receipt, dated within 30 days of purchase will receive a full refund or credit for the price of the item purchased. No questions asked. 5) Shipping and delivery charges are non-refundable. 6) In all cases, there will be a 20% re-stocking fee applied and deducted from the refund total. Returns & Exchanges WITHOUT Receipt 1) We have a 30 Day return policy for most items found on our online store. 2) You must FIRST call or e-mail us to obtain a Return Authorization Code. (888.396.9515 or support@ibuybaby.com) 3) Unopened Items returned with the original packaging but WITHOUT the original invoice or receipt will receive a credit for the price of the item purchased. 4) Items returned in *Brand New Condition with the original packaging and the original invoice or receipt, dated within 30 days of purchase will receive a full refund or credit for the price of the item purchased. 5) Shipping and delivery charges are non-refundable. 6) In all cases, there will be a 20% re-stocking fee applied and deducted from the refund total. *Underwear and Maternity Undergarments are NOT applicable for refunds or exchanges. ONLY unopened and unused underwear and maternity undergarments can be returned. Returns & Exchanges Guidelines 1) You must FIRST call or e-mail us to obtain a Return Authorization Code. (888.396.9515 or support@ibuybaby.com) 2) Indicate which item on the invoice that you are returning. 3) Write a brief statement on the invoice, outlining the reason for the return. 4) Include your best contact phone number, e-mail address and all pertinent contact info. 5) MAKE A COPY of the invoice for your records. 6) Unopened Packages – if unopened, simply cover original mailing label with the iBuyBaby.com mailing address. 1) Opened Packages – If opened, pack with appropriate packing material to protect the product. Mail To: iBuyBaby.com 3579 E Foothill Blvd, #660 Pasadena, CA 91107-3119 Customer Care: 888.396.9515 support@ibuybaby.com Please feel free to contact our Customer Care Center with any questions or if you need any help in processing a refund or an exchange. We are always happy to help you as our very valued customer!