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Easy Return Policy At Luggage Online, customer satisfaction is our main priority. To ensure your satisfaction, we offer a 30-Day Money Back Guarantee on unused* merchandise. We want you to love your purchase, but if you aren't 100% happy with the product(s), contact us for a pre-paid UPS Return label, ship the items back to us and we'll simply deduct a flat fee of $8.95 from your refund to cover return postage** (Please Note: After 30 days, you must contact the manufacturer directly regarding any defect/warranty/repair issues.) *Returned goods must be in the same condition that you received them in. Used products are non-refundable. Luggage Online has the right to refuse products that are returned to us in used condition. **We are unable to extend our Hassle-Free Return Policy on orders shipped to Alaska, Hawaii or Puerto Rico. Orders over 10 items are not covered by the Hassle-Free Return Policy. ***Monogram items are not eligible for return.