Returns: If you are not completely satisfied with your purchase from ProSound, simply return it to us within 30 days of the invoice date for a refund or exchange for full merchandise value. Call 1.800.268.5520 for a return authorization number. RA #s are only good for 14 business days. Re-pack the item in new condition. Please double box item including its original packaging (including all inserts, manuals and accessories) and send it back to us. Products in like new condition will receive an exchange or refund for the full merchandise value. On defective items, we will gladly pay the shipping charges to return it to us. Return Exceptions: No returns or exchanges on computers, Apple products, CD or DVD duplicators, clothing, lamps, bulbs, opened effects juice, gels, videos, cartridges, styluses, carpet, LPs, CDs, bulk-cable, blank cassettes and CDs, slipmats, software, microphones, headphones, mouth pieces or any other expendable supplies. No refunds on bubble, haze or fog machines or lighting. They may be exchanged for same or greater value of the same type of item. THERE IS NO CREDIT FOR SHIPPING AND HANDLING FEES! All approved returns must be in new condition with all original boxes, accessories and packaging, or they will be subject to a minimum 25% restocking fee. Any returns unclaimed for over 30 days will be discarded. Gear that has been rack mounted, damaged gear due to misuse and any product that looks used and cannot be re-sold as new, will automatically be evaluated for a minimum 25% restocking fee. All returns will be processed within 72 hours of receipt. Special order items are 100% guaranteed to be free of defects by the manufacturer. Since these item(s) are specifically ordered for you, they cannot be returned for credit or exchange. If your package arrives damaged or defective, please let our Customer Service Department know within 15 days of receipt of your order.