If you have any problems with your order or you need us to track a package please e-mail us immediately. If you wish to make a return for any reason please contact us within 5 days of receiving the order. Customer pays return freight plus a 10% - 20% restocking fee for all returned merchandise.
If items arrive with damage we reserve the right to replace the damaged part or send out a new item to satisfy the order ,if customer does not want the item it is treated as a return and all conditions will apply if customer refuses replacement.
Transactions already processed that are cancelled after 24 hours incur a 3% transaction fee charged by our credit card companies. Any cancellations after the order has been picked up from our warehouses and have not been shipped incur a 10% re-stoking fee that applies to any items that are not in our regular stock, please call or e-mail about our regular stock items.
We do not re-imburse any shipping charges to or from the customer for returns.
Products will be delivered when they come back in stock unless customer cancels their order prior to shipment. All returns for any reason damaged or otherwise need to be in original manufacturer packaging and un-assembled.
Once the item has shipped out any cancellation will be treated as a return and will incur all shipping charges and re-stocking fees.
All sofa orders are final sale and are not returnable, all custom ordered sofas and pillows are non-refundable once the order is placed. If a sofa or custom sofa order is refused or returned no refund will be given.
Please be patient if your item is out of stock, we do buy from several importers and items are in and out of stock all the time, we are a low price furniture retailer and do not stock these items in a huge warehouse so that we can bring you our online discounts and great low prices.
If the item is on back order or is discontinued we update our website and the system does not e-mail every update so please check in the system periodically for updates on the order.