Store Info | Special Offers Special Offers Special Offers | Shipping Info Shipping Info Shipping Info | Return Policy Return Policy Return Policy | Store Rating Store Rating Store Rating | |
Special Offers - To request cancellation of your order please e-mail a request along with your order number to orders@stacksandstacks.com or call at 1-800-761-5222 x16.
We make every attempt to cancel an order upon each request. However, we cannot cancel an order once it has been shipped. If a package is in transit when your request is made, cancellation of this order will not be possible. Refusal of delivery will not prevent original shipping charges, return shipping fees or any re-stocking fees from applying to any refund allowed.
- Stacks uses common carrier services on items that are too heavy or too bulky to send any other way. Please allow 15 - 20 business days for Common Carrier delivery, not counting weekends. Common carrier deliveries are performed by one of our many trucking companies using a 20 to 40 foot trailer truck. The service includes a courtesy call prior to delivery, to schedule an appointment delivery window that is convenient for you. This service is dockside or sidewalk delivery. The trucking company will unload the merchandise, but will not bring the product inside homes or businesses. Since many of these items are heavy, you may want to consider getting someone to help bring the products into your home or office. Another solution, when possible, is to open the box outside, and bring individual components in one at a time. A signature is required at time of delivery by someone over the age of 18. Occasionally, fully assembled furniture may ship common carrier if the packaging allows. Common carrier deliveries are only performed Monday through Friday.
Please note that there is no priority shipping available on Common Carrier Deliveries. Also, these items may not be shipped to Hawaii, Alaska, APO/FPO, Canada or Internationally.
Stacks and Stacks quotes all shipping charges on orders to Hawaii, Alaska, APO, FPO, and Canada. If you need a shipping quote please e-mail customerservice@stacksandstacks.com.
The minimum shipping charge for any order is $4.95.
- Stacks and Stacks charges an additional shipping surcharge on items that are heavy or oversized and require extra handling. Stacks and Stacks is charged a higher rate by the shipping companies. We try very hard to minimize these costs to you and assure you that we do no profit from these additional charges. We encourage you to read the Reality Check below.
Reality Check:
At Stacks and Stacks, we pride ourselves on offering reasonably priced merchandise, as well as competitive shipping fees. You'll notice that most of the products we sell are not small like a book or a cd or as light weight as apparel. In fact, most of the items we offer are either heavy, oversized, or irregular in shape and cannot be packaged in a standard sized box. Regardless of the retail price, two items that weigh the same and have the same or similar dimensions and ship to the same address will incur the same shipping charges. This is why the cost to ship would be the same for both a $900.00 or $150.00 desk! Because of this, the rates of shipping charges to product costs appears, and is, much higher for a less expensive item.
- Tracking numbers are automatically e-mailed to customers on most orders that ship within the continental U.S.A. through regular UPS Ground Shipping.
- Shop our sale department to see today's great deals on products for the home to help you store and organize. Most products marked down 30-75% off. Quantity limited so act now.
Click on the "See All Sale Items" link to review our complete selection of sale products.
Shipping Info
| Shipping method |
If you order by |
It should arrive in |
Standard Shipping |
Continental US |
10:00 AM PST |
4-7 business days |
Return Policy Stacks & Stacks Return Policy
Please call our Customer Service @ 800-761-5222 to arrange for a return.
Business hours: Monday - Friday 7:30am-4:30pm PST.
Stacks And Stacks will accept returns within 45 days from the date that the order was received. Stacks and Stacks does not offer exchanges. All returns must be:
Received newUnusedUndamagedUnassembledIn its original packagingWith all hardware and parts, including any assembly or instruction manuals.
Please note: altering an item in any way negates the possibility of a return. The customer is responsible for the return shipping fees, and the original shipping fee will be deducted from any credit. Additionally, if your purchase qualified for "Free Shipping" the original actual cost of shipping for your item(s) will be deducted from your refund.
Stacks And Stacks does not provide return shipping boxes.
Stacks And Stacks recommends FedEx (Federal Express) and/or UPS (United Parcel Services).
For your protection all packages should be insured.
Upon receipt and inspection of the returned merchandise, a credit will be issued to your account. All credits will be completed within 30 days, or no more than two credit card billing cycles.
Any orders paid by check or money order will be refunded by check.
Some manufacturers charge restocking fees (Qualifying item/s will be noted).
Return Merchandise Authorization (RMA) may be required.
Undeliverable packages are considered returns; standard return refunds after notable deductions apply. Please make sure to include your correct address when placing an order.
Order Cancelation:
Since we are committed to shipping orders quickly, it may not be possible to cancel an order if it is already prepared for shipment or has shipped. Every effort will be made to cancel the order.
Cancelation requests should be made by calling us at 1-800-761-5222 Monday to Friday 7:30AM to 4:30PM PST. Stacks And Stacks will send an email informing you of whether the order was cancelled or not. If Stacks And Stacks cannot cancel the order you may refuse delivery or return it under the terms of our standard 45 day Return Policy.
We strongly recommend that you order all items carefully and should you have any questions please contact our professional U.S Based Customer Service team.
Please measure carefully to ensure that all assembled furniture will fit through entry ways, doors and stairs.
Some of our products are shipped from our California warehouse but most are shipped directly from manufacturers across the country. Returns can be handled differently.
Warehouse returns:
Items shipped directly from Stacks And Stacks warehouse will have a return slip located inside the box.
Please fill out the required fields noting: Order number, First / Last name and the reason for return.Once the return slip has been completed, the document must be placed inside the box and sealed for transport.
White Glove delivery returns:Stacks And Stacks customer service department will need to be notified before the return of any White Glove delivery items).Customers wishing to return merchandise weighing 100 lbs or more are required to sign and return an authorization document confirming personal choice returns (Form will be provided by Stacks And Stacks customer service), all inquiries must be received within 45 days of receipt.Items weighing over 100 lbs will need to be returned via freight (Freight carrier of your choice).
Additional return information:
Should any returns get damaged or lost during return shipping the customer is responsible for filing any and all claims with the carrier. Stacks and Stacks will be unable to provide a credit for damaged or lost merchandise.
After 45 days we reserve the right to refuse a return. The refund for any granted returns after such time will consist of store credit for item cost minus any applicable fees. Altering an item from its original condition in any way negates the possibility of the item being returned.
SOME ITEMS CAN NOT BE RETURNED:
Customized items such as Address plaques, mailboxes, door mats etc.
Custom made products, such as Outdoor Furniture Cushions, etc.
All Bedding materials (Mattress, Pillows etc.) are not returnable if the protective plastic packaging has been removed.
Any item that poses a health risk due to possible use (toilet brushes, plungers, slippers, etc.) cannot be returned.
Stacks and Stacks will not be able to honor previous sale prices or promotions if these promotions have expired when you place your new order.
Damaged or defective items:
Please Note: If your merchandise arrives damaged, please notify Stacks and Stacks customer service team for resolution. Once resolved a full refund will be issued. Replacements cannot be obtained for Canadian customers.
Be sure to open and inspect all packages immediately upon receipt!
Stacks and Stacks must be notified within 4-days of receipt if any item is damaged, defective, or missing parts. Please call our office during our regular business hours, or to send an email, please visit our Contact Us page and choose Damaged/Defective Item in the drop down menu. Failure to contact our office within 4-days may void our Returns / Damaged Item policy.
If the package appears to have been slightly damaged during transit, we encourage you to write "Package Damaged" on the slip when you sign for it.
If the package is severely damaged you can refuse to accept delivery of the shipment. Please let us know if this occurs so that we are aware of the situation, and can replace your order as soon as possible.
Be sure to keep all original packaging and materials. Stacks and Stacks will submit a damage claim with the freight carrier. Items must be returned in the original packaging. It is critical you retain the original box and all packaging materials. as a call tag may need to be issued to pick-up and inspect the damaged/defective merchandise. Failure to keep the box and materials will affect our ability to process your request for a refund or replacement.
Stacks and Stacks will supply replacement parts whenever possible to correct any damaged or defective component of an item. Replacement parts often eliminate the need to return an item, or replace the entire item. Replacement parts will be sent via regular ground delivery, at no cost to the customer. |
Stacks & Stacks Return Policy
Please call our Customer Service @ 800-761-5222 to arrange for a return.
Business hours: Monday - Friday 7:30am-4:30pm PST.
Stacks And Stacks will accept returns within 45 days from the date that the order was received. Stacks and Stacks does not offer exchanges.
All returns must be:
Received newUnusedUndamagedUnassembledIn its original packagingWith all hardware and parts, including any assembly or instruction manuals.
Please note: altering an item in any way negates the possibility of a return. The customer is responsible for the return shipping fees, and the original shipping fee will be deducted from any credit. Additionally, if your purchase qualified for "Free Shipping" the original actual cost of shipping for your item(s) will be deducted from your refund.
Stacks And Stacks does not provide return shipping boxes.
Stacks And Stacks recommends FedEx (Federal Express) and/or UPS (United Parcel Services).
For your protection all packages should be insured.
Upon receipt and inspection of the returned merchandise, a credit will be issued to your account. All credits will be completed within 30 days, or no more than two credit card billing cycles.
Any orders paid by check or money order will be refunded by check.
Some manufacturers charge restocking fees (Qualifying item/s will be noted).
Return Merchandise Authorization (RMA) may be required.
Undeliverable packages are considered returns; standard return refunds after notable deductions apply. Please make sure to include your correct address when placing an order.
Order Cancelation:
Since we are committed to shipping orders quickly, it may not be possible to cancel an order if it is already prepared for shipment or has shipped. Every effort will be made to cancel the order.
Cancelation requests should be made by calling us at 1-800-761-5222 Monday to Friday 7:30AM to 4:30PM PST. Stacks And Stacks will send an email informing you of whether the order was cancelled or not. If Stacks And Stacks cannot cancel the order you may refuse delivery or return it under the terms of our standard 45 day Return Policy.
We strongly recommend that you order all items carefully and should you have any questions please contact our professional U.S Based Customer Service team.
Please measure carefully to ensure that all assembled furniture will fit through entry ways, doors and stairs.
Some of our products are shipped from our California warehouse but most are shipped directly from manufacturers across the country. Returns can be handled differently.
Warehouse returns:
Items shipped directly from Stacks And Stacks warehouse will have a return slip located inside the box.
Please fill out the required fields noting: Order number, First / Last name and the reason for return.Once the return slip has been completed, the document must be placed inside the box and sealed for transport.
White Glove delivery returns:
Stacks And Stacks customer service department will need to be notified before the return of any White Glove delivery items).Customers wishing to return merchandise weighing 100 lbs or more are required to sign and return an authorization document confirming personal choice returns (Form will be provided by Stacks And Stacks customer service), all inquiries must be received within 45 days of receipt.Items weighing over 100 lbs will need to be returned via freight (Freight carrier of your choice).
Additional return information:
Should any returns get damaged or lost during return shipping the customer is responsible for filing any and all claims with the carrier. Stacks and Stacks will be unable to provide a credit for damaged or lost merchandise.
After 45 days we reserve the right to refuse a return.
The refund for any granted returns after such time will consist of store credit for item cost minus any applicable fees. Altering an item from its original condition in any way negates the possibility of the item being returned.
SOME ITEMS CAN NOT BE RETURNED:
Customized items such as Address plaques, mailboxes, door mats etc.
Custom made products, such as Outdoor Furniture Cushions, etc.
All Bedding materials (Mattress, Pillows etc.) are not returnable if the protective plastic packaging has been removed.
Any item that poses a health risk due to possible use (toilet brushes, plungers, slippers, etc.) cannot be returned.
Stacks and Stacks will not be able to honor previous sale prices or promotions if these promotions have expired when you place your new order.
Damaged or defective items:
Please Note: If your merchandise arrives damaged, please notify Stacks and Stacks customer service team for resolution. Once resolved a full refund will be issued. Replacements cannot be obtained for Canadian customers.
Be sure to open and inspect all packages immediately upon receipt!
Stacks and Stacks must be notified within 4-days of receipt if any item is damaged, defective, or missing parts. Please call our office during our regular business hours, or to send an email, please visit our Contact Us page and choose Damaged/Defective Item in the drop down menu. Failure to contact our office within 4-days may void our Returns / Damaged Item policy.
If the package appears to have been slightly damaged during transit, we encourage you to write "Package Damaged" on the slip when you sign for it.
If the package is severely damaged you can refuse to accept delivery of the shipment. Please let us know if this occurs so that we are aware of the situation, and can replace your order as soon as possible.
Be sure to keep all original packaging and materials. Stacks and Stacks will submit a damage claim with the freight carrier. Items must be returned in the original packaging. It is critical you retain the original box and all packaging materials. as a call tag may need to be issued to pick-up and inspect the damaged/defective merchandise. Failure to keep the box and materials will affect our ability to process your request for a refund or replacement.
Stacks and Stacks will supply replacement parts whenever possible to correct any damaged or defective component of an item. Replacement parts often eliminate the need to return an item, or replace the entire item. Replacement parts will be sent via regular ground delivery, at no cost to the customer.
Please contact the Merchant for this information:'
Mailing Address:
Stacks & Stacks
1045 Hensley Street
Richmond, CA 94801 United States
| Customer Service Toll Free (US Only) |
800-761-5222 |
| Telephone |
(510) 215-5995 |
| Fax |
(510) 215-5993 |
|
