Please call 1-800-761-5222 for return instructions. Customer service can be reached @ 800-761-5222 Business hours: Monday - Friday 7:30am-4:30pm PST.
Stacks And Stacks will accept returns within 45 days from the date that the order was received.
All returns must be:
Please note: altering an item in any way negates the possibility of a return
The customer is responsible for the return shipping fees, and the original shipping fee will be deducted from any credit. Additionally, if your purchase qualified for â??Free Shippingâ?ý the original actual cost of shipping for your item(s) will be deducted from your refund.
All Canadian returns will be subject to a 10% restocking fee or a $25.00 deduction from the cost of the item, whichever is greater. Stacks And Stacks does not provide return shipping boxes. Stacks And Stacks recommends FedEx (Federal Express) and/or UPS (United Parcel Services)
For your protection all packages should be insured Upon receipt and inspection of the returned merchandise, a credit will be issued to your account. All credits will be completed within 30 days, or no more than two credit card billing cycles. Any orders paid by check or money order will be refunded by check. Some manufacturers charge restocking fees.
Return Merchandise Authorization (RMA) may be required Undeliverable packages are considered returns; standard return refunds after notable deductions apply. Please make sure to include your correct address when placing an order.
Order Cancelation: Since we are committed to shipping orders quickly, it may not be possible to cancel an order if it is already prepared for shipment or has shipped. Every effort will be made to cancel the order.
Cancelation requests should be made by calling us at 1-800-761-5222 Monday to Friday 7:30AM to 4:30PM PST. Stacks And Stacks will send an email informing you of whether the order was cancelled or not. If Stacks And Stacks cannot cancel the order you may refuse delivery or return it under the terms of our standard 45 day Return Policy. We strongly recommend that you order all items carefully and should you have any questions please contact our professional U.S Based Customer Service team.
Please measure carefully to ensure that all assembled furniture will fit through entry ways, doors and stairs. Some of our products are shipped from our California warehouse but most are shipped directly from manufacturers across the country. Returns can be handled differently.
Items shipped directly from Stacks And Stacks warehouse will have a return slip located inside the box.
White Glove delivery returns:
-Stacks And Stacks customer service department will need to be notified before the return of any White Glove delivery items).
ional return information:
Should any returns get damaged or lost during return shipping the customer is responsible for filing any and all claims with the carrier. Stacks and Stacks will be unable to provide a credit for damaged or lost merchandise After 45 days we reserve the right to refuse a return. The refund for any granted returns after such time will consist of store credit for item cost minus any applicable fees. Altering an item from its original condition in any way negates the possibility of the item being returned.
SOME ITEMS CAN NOT BE RETURNED:
-Customized items such as Address plaques, mailboxes, door mats etc.
-Custom made products, such as Outdoor Furniture Cushions, etc.
-All Bedding materials (Mattress, Pillows etc.).
-Any item that poses a health risk due to possible use (toilet brushes, plungers, slippers, etc.).
Damaged or defective items: Please Note: If your merchandise arrives damaged, please notify Stacks and Stacks customer service team for resolution. Once resolved a full refund will be issued.
Replacements cannot be obtained for Canadian customers.
Be sure to open and inspect all packages immediately upon receipt! Stacks and Stacks must be notified within 4-days of receipt if any item is damaged, defective, or missing parts. Please call our office during our regular business hours. Failure to contact our office within 4-days may void our Returns / Damaged Item policy.
Please contact the Merchant for this information:'