Sterling Silver and Cubic Zirconia (CZ) Earrings and Pendant Set

MyJewelryBox.com wishes you to be satisfied with every purchase but we know that sometimes this is not the case. If you are not completely satisfied, you can return any order (except custom orders) for refund or exchange within 30 days from the date of shipment. Remember try it out and show it off! If after 30 days from day of shipment you are unhappy with your product please return your item for a full refund. Details are below.

How to return an order:

1. Obtain the Return Authorization Number:
Call MyJewelryBox.Com customer service to obtain a return authorization number(RA#). You may complete the return form provided with your package. Write your RA number on the outside of the package you are returning.

2. Package Your Return:
Package all your items securely so it is one unified package ready for delivery. Include the return form, a packing slip and other materials sent to you by MyJewelryBox.com.

Please Note: You should NOT indicate on the package that it contains jewelry, diamonds or other luxury-related items, as this invites theft.

3. Shipment and Insurance:
Use the following shipping methods depending on the value of your order. The minimum return shipping method should be FedEx Ground with insurance and signature required. This will help guarantee that the package arrives at MyJewelryBox.com for quick and easy refunding.

4. All Return Packages should be Mailed to:

In USA:
MJB Marketing Inc.
12 Nepco Way
Plattsburgh, NY
12903
USA

In Canada
MJB Marketing Inc.
1751 Richardson Ave., Suite 6.104
Montreal, Qc, H3K 1G6
CANADA

Return Process

The MyJewelryBox.com warehouse will inspect and verify the condition of the item once we receive the return. Items must be returned in the condition they were sent for a full refund. Returns take approximately 7 business days to process upon receipt of the item. MyJewelryBox.com will refund the full cost of the item EXCLUDING shipping, handling and insurance charges. Refunds will be made using the mode of payment used in the original purchase. Please allow 7 days for your credit to appear after the product has been received at the warehouse.

Required Conditions of Return

Packages without a return authorization number (RA#) will not be accepted for refund.

Items must be returned in the same condition as they were sent from MyJewelryBox.com within 30 days from the date of SHIPMENT. Orders received after this date will not be accepted for refund, exchange or repair.