We at WebUndies.com have made it our policy to purchase only first quality merchandise from suppliers that we feel are reputable. We acquire samples of all products before purchasing them and then wash and wear each style before deciding to offer it to our customers. We feel this is the best way to ensure your satisfaction.
Time Limitation:
All items for return or exchange must be returned within 30 days of your receipt of the item, unworn and with original tags intact. Items returned after 30 days require special care and attention. If you initiate a return after 30 days, we will process the return subject to a 20% restocking fee or send the item back to you at our discretion.
At WebUndies.com we try hard to serve our customers better than anyone else. We wish we could accept all returns without any questions or limitations, but that is just not possible. We thank you for honoring these return policies, so that we can continue to bring you many more fun styles of underwear in the future.
Refunds:
We will gladly accept the return of new/unused merchandise within 30 days of your receipt. We will refund the full purchase price less shipping and handling as soon as we receive the merchandise in saleable condition. All tags must still be attached.
Seasonal and holiday items returned after the holiday and have been placed on sale or clearance will be refunded at the current price listed on the site.
Items returned after 30 days require special care and attention. If you initiate a return after 30 days, we will process the return subject to a 20% restocking fee or send the item back to you at our discretion.
Exchanges:
New merchandise may be exchanged for different sizes or styles within 30 days of your receipt. Tags must still be attached, and the merchandise must be in new saleable condition. Inventory cannot be guaranteed to be available. We may, at our discretion, substitute a similar style or issue a refund in place of an exchange. Exchanges may be subject to reshipment charges to cover postage costs. This fee may be applied even if the original order included free shipping as we will incur a second shipping charge to complete the exchange.
Items sent back for exchange after 30 days require special care and attention. If you initiate an exchange after 30 days, we will process the exchange subject to a 20% restocking fee or send the item back to you at our discretion.
Defects:
For defective merchandise, we will work with you to ensure your satisfaction. For used merchandise that has slipped through the quality control processes of our manufacturers, please send us CLEAN merchandise back along with a description of what the defect was. At our discretion, we will either replace the merchandise or refund your purchase price.
All defect claims must be made within 20 days of original receipt.
Please note that improper washing or over-stretching of materials is not considered a manufacturers defect. Manufacturers defects are rare, but typically would include unraveling seams, improper stitching, or imperfections in the printing.
Shipping Damage:
Our merchandise is shipped in packaging specifically designed to withstand the machinery used by the US Postal Service and UPS. These packages provide superior protection against damage during shipping.
Damage to merchandise caused by opening packages with a sharp object is not considered to be damaged in shipping nor a defect in the merchandise.
If damage occurred during shipping, all original packaging must be included with the claim. This includes all stamps and markings of "Damaged in transit" applied by the US Postal Service or UPS.
All damage claims must be made within 7 days of original receipt.
Lost/Late packages:
Packages sometimes get lost in the mail. Please verify that all address information provided with the original order is correct. It can take several weeks for UPS and the Postal Service to correct invalid addresses. UPS packages are trackable using the tracking number provided in the shipping confirmation email. All lost package claims must be made within 20 days shipping. Claims initiated beyond the 20 day limit may not be honored.
Please check the transit time map for UPS Ground orders.
We cannot be held responsible for delays incurred by UPS or the Postal Service as they are out of our control.
Packages lost due to incorrect address information are the responsibility of the customer. We cannot be held responsible for lost packages due to incorrect address information. The U.S. Postal service provides a zip+4 locator at http://www.usps.com which can be used to determine the proper zip code.
Incorrect or Invalid Address:
If for some reason, the Postal Service or UPS is unable to deliver a package due to an incomplete or incorrect address and returns it to us, we will contact you for an alternate or corrected address. These orders may be subject to a reshipment charge to cover postage costs. This fee may be applied even if the original order included free shipping as we will incur a second shipping charge to complete the reshipment
To make a return or exchange:
Send the new merchandise, along with a copy of the invoice to us at:
WebUndies.com
70 Jackson Drive, Unit D
Cranford, NJ 07016 USA
Complete instructions are found on the reverse of the invoice included with each shipment. Listing an alternate selection in the event that an item is not available is strongly recommended.
Your shop consultant is Sophie Valerio
