Store Info Store contact information
| SHOP.COM is your advocate and stands behind every purchase you make through our universal shopping cart, so you can shop in complete confidence.SafeHomeProducts.com is one of our valued partner stores and you can contact them by: |
| Customer service: | (319)358-0900 |
| Toll free (U.S. Only) | 877-358-0900 |
| Customer Service Email | sales@SafeHomeProducts.com |
| Web Site | www.safehomeproducts.com |
Postal Address
| SafeHomeProducts.com
3578 Perch Drive SE
Iowa City, IA 52240
United States |
Sales tax Sales tax applied in this state (USA only)
IA |
Shipping Info
| Shipping method |
If you order by |
It should arrive in |
Standard Shipping |
Continental US |
9:00 AM PST |
3-7 business days |
Alaska |
9:00 AM PST |
3-7 business days |
Hawaii |
9:00 AM PST |
3-7 business days |
US Territories |
9:00 AM PST |
4-20 business days |
APO/FPO |
10:00 AM PST |
10-20 business days |
Next Day Shipping |
Continental US |
10:00 AM PST |
1-2 business days |
2 Day Shipping |
Continental US |
10:00 AM PST |
2 business days |
3 Day Shipping |
Continental US |
10:00 AM PST |
3 business days |
Return Policy Returns:
- Returns are limited to 30 days from shipment.
- Some products are not returnable due to sanitary health issues or consumable components.
- Returns are accepted only with a valid Return Merchandise Authorization (RMA).
- Contact us for an RMA number and instructions. Customers pay shipping for returns.
Exchanges/Replacements:
- Defective products (material/workmanship) are replaced without charge if defects are reported within 30 days.
- Replacements are shipped for non-receipt after tracking efforts fail.
- Refuse delivery of broken or smashed boxes. Report hidden damage immediately. Claims are accepted up to 10 days after receipt.
Cancellations:
- Contact us by phone to change or cancel an order.
- After an order ships, our return policies apply.
Credits/Refunds:
- For exchange returns, a credit memo equal to the product price excluding shipping is issued for eligible products returned within 30 days.
- Credit memos are valid for 90 days.
- A 20% re-stocking fee applies to refund returns. Shipping/handling charges are not refunded.
- Customized products are not restockable.
- Returns must have all original packaging, parts, in an unused "new" condition.
- We reserve the right to refuse credit or refund for items that do not meet restockable criteria.
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Your shop consultant is Sophie Valerio
