Store contact information
||If you order by
||It should arrive in
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||6-12 business days
||6-12 business days
||6-12 business days
Seen ON TV Central guarantees against manufacturer's defects for 30 days from date of delivery. You must call, write, or email us email@example.com for a Return Merchandise Authorization Number and return address. Please have your order number available..
Once you have received an RMA # and return address, you may send the product back to us at your expense. We will send you a replacement at our expense - applicable within continental USA only.
We can not blindly accept packages into our warehouse; if you do not have a RMA number on the box, we will not be able to accept it. Please be sure to obtain an RMA # prior to shipping returns. Never send a return via C.O.D. Our warehouse cannot accept them.
PRODUCTS WITH MANUFACTURES WARRANTIES , which exceed 30 days, must be returned directly to the manufacturer according to their instructions.
UNWANTED PRODUCT : May be returned in some cases with prior authorization and a 25% restocking fee.
SHIPPING DAMAGES or SHORTAGES : Have the carrier note any damages upon arrival. Inspect all packages and check the packing list to determine whether or not there are any shortages. If so, let us know immediately!
Mail all correspondence and RMA# requests to: (please note, this is not our warehouse address)
Seen ON TV Central
2748 S. PAce W. Drive
Please provide Suite Number, Floor Number or Apartment Number where applicable. If changes to an address are required by UPS, they will charge $5.00 for the correction, and that charge will be passed on to you!!
(R) In The Item Number
What are 'Factory Renewed' products?
A product is labeled 'Factory renewed' for any number of reasons:
Open Box: Items cannot be sold as new if product packing is removed without a purchase.
Returns: Consumers can return products for any reason. Perhaps the consumer didn't like the product or had difficulty getting the item to work. Whether it's the very next day or months later, these items must be identified as 'reconditioned' or 'refurbished' to be resold.
Scratch and Dents: Some items are returned with visible wear and tear. We make every effort to ensure that our reconditioned merchandise does not include 'Scratch and Dents.'
How are products renewed?
Every renewed product must pass a thorough examination. After repairing any defect and sanitizing, the product is repackaged. This service may be performed by the original manufacturer, a reputable professional outside firm. All products are returned to like-new or almost new condition.
How do I identify 'Factory Renewed' products? The products will contain (R) in the model number (i.e. SON123(R)).
Will 'Factory Renewed' products come in different packaging?
By law, product packaging must state if an item is factory renewed. Packaging and terminology may differ from the original. Some items will arrive in a regular retail box with a sticker indicating that it's reconditioned, refurbished, or factory serviced. Some items are repackaged in a plain brown or white box. Enclosed manuals may refer to accessories (camera cases, straps, etc.) that are not included with the reconditioned product. Be sure read over the product information page for a list of included accessories.
What makes a 'Factory Renewed' item such an excellent purchase?
Factory renewed products maintain high quality standards. Each item is checked at least twice for proper working condition and quality. In fact, renewed goods have a very low (2-percent) return rate.
The price you pay for a renewed item is much lower than at retail.
Our guarantee covers every renewed item you purchase. For more information about warranties, please read our Warranty Page.
Because we source some goods through wholesalers and retailers, not all sales of goods on the site are necessarily endorsed by or affiliated with the original manufacturer of the goods or the owner or licensee of a mark associated with the goods. Premier Products, however, stands by all sales on the site and offers its guarantees and warranties on all sales.