Notwithstanding anything to the contrary in any third party License Agreement or product documentation supplied with the personal computer, TAIS does not accept the return of component parts, or bundled software, that have been removed from the personal computer system. Pro-rata refunds on individual personal computer components or bundled software, including the operating system, will not be granted. If Customer wishes to return a complete personal computer system, Customer may do so in compliance with TAIS' standard return policies and procedures set forth in these terms of sale.
All returns require a Return Material Authorization (RMA) number, which may be obtained from 1-800-618-4444. An RMA must be requested within fifteen (15) days after Customer receives the product and all products must be returned to TAIS within ten (10) days of receipt of the RMA number. TAIS will only refund the original purchase price of the product plus any related taxes. Original shipping and handling charges or similar fees and return shipping charges are not refundable. Returns made without an RMA number will be refused. Customer is responsible for shipping charges and risk of loss on all return shipments. Customer must use a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring the return shipment. Upon receipt of the returned product(s), TAIS will inspect the product to be certain all parts are included and there was no abuse or misuse of the product, or user negligence. All products must be returned in original packaging and be in the same condition as Customer received them. TAIS may reject the return for, or deduct costs associated with: missing parts, non original packaging, abuse, misuse of the product or user negligence.
Credit Issuance
After receipt and inspection of the returned products, credit will be issued in accordance with the following:
Standard products are eligible for refund or replacement.
Custom configured Toshiba branded products are eligible for refund, subject to a 15% restocking fee, or replacement.
SelectServ warranty extension and upgrade programs may be returned for credit in accordance with the cancellation terms of the program. The current terms and conditions for SelectServ programs can be viewed online at www.support.toshiba.com
If opened, software may not be returned. If unopened, software will be handled as standard products. Pre-installed software may only be returned if the product is returned.
I threw out my boxes, how do I return my product?
When returning a Toshiba manufactured product, original packaging is not required, but is highly preferred. When returning a product that is manufactured by a 3rd party company, ALL of the original packaging is required.
When will I get my refund?
All returns and refunds will be processed within 2 business days of receipt in our warehouse. If you purchased with a credit card your credit should take place within 48 business hours. If you paid by check it will take us 7-10 business days to mail a refund check to you.
Refurbished Products
The warranty for refurbished Toshiba branded products is 90 days. Scratches, dents, adhesive marks and overall external appearance on refurbished products are deemed not to be defects in workmanship or materials and are not covered under the warranty.
Refurbished products are not eligible for return. All sales are final.
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