• Store Info
  • Special Offers
  • Shipping Info
  • Return Policy
  • Store Rating
 
  • For a limited time from 11/01/2012 - 12/30/2017 Virtual Exchanges is offering FREE SHIPPING on all orders to the Continental US.

    FREE Basic Shipping On All Orders Through March!

    Offer Expires: 12/31/2017

Shipping Information
Standard Shipping
Next Day Shipping
2 Day Shipping
Express Shipping
Saturday Shipping
PO Boxes Shipping
PO Boxes Shipping
Super Saver Shipping
3 Day Shipping


Standard Shipping Tables for Virtual Exchanges

Thank you for buying me. I'll see you soon!


Basic delivery time and rates
Orders should arrive in 4-8 business days.
Pounds Shipping Charge
Additional $0.00 each

To APO/FPO, APO/FPO, Alaska, Alaska, Asia, Asia, Canada, Canada, Europe, Europe, Hawaii, Hawaii, International, International, US Territories and US Territories
Shipping to this location is Not Available from this merchant.


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Next Day Shipping Tables for Virtual Exchanges

Basic delivery time and rates
Next Day Shipping not available.


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2 Day Shipping Tables for Virtual Exchanges

Basic delivery time and rates
2 Day Shipping not available.


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Express Shipping Tables for Virtual Exchanges

Thank you for buying me. I'll see you soon!


Basic delivery time and rates
If you order by 11:00 AM PST it should arrive in 2-5 business days.
Pounds Shipping Charge
0 - 9 $6.50
9.01 - 15 $12.50
15.01 - 20 $19.00
20.01 - 28 $28.50
28.01 - 34 $37.00
34.01 - 49 $59.00
Additional $3.00 each

To APO/FPO, Alaska, Asia, Canada, Europe, Hawaii, International and US Territories
Shipping to this location is Not Available from this merchant.


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Saturday Shipping Tables for Virtual Exchanges

Basic delivery time and rates
Saturday Shipping not available.


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PO Boxes Shipping Tables for Virtual Exchanges

Basic delivery time and rates
PO Box Shipping not available.


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PO Boxes Shipping Tables for Virtual Exchanges

Basic delivery time and rates
PO Box Shipping not available.


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Super Saver Shipping Tables for Virtual Exchanges

Basic delivery time and rates
Super Saver Shipping not available.


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3 Day Shipping Tables for Virtual Exchanges

Basic delivery time and rates
3 Day Shipping not available.


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Return Policy
We want you to be happy with your shopping experience, and to help ensure that, please read our return policy before making a purchase. Our customer support team is here to answer any questions you may have regarding our store policies. We are proud to offer a 30-day return/exchange policy. To qualify, your purchase(s) must: *maintain original appearance and packaging *be tried on in a clean, preferably carpeted surface in an odor-free environment. Make sure your purchase(s) feels comfortable, fits properly, and will be kept prior to outdoor use. RETURNS Items returned accordingly are eligible for a full refund or exchange for an item of equal or lesser value. Outbound and return shipping costs will not be refunded. All items returned after 30 days are ineligible for a return or exchange and will be refused. NO EXCEPTIONS. If you are returning/exchanging your purchase(s) due to the fault of Virtual Exchanges, Inc. we will cover the return shipping costs. Please contact us for details before returning your order. Be prepared to provide additional photos or details as needed by our Returns Department. REFUNDS All returns are processed in the order in which they are received. Please allow 2-3 business days from the date your item arrives in our warehouse to be processed. You may return your purchase(s) using whichever shipping method you find to be most reliable. We suggest using the tracking and delivery confirmation option provided by the carrier if at all possible. However, this is an elective service and is non-refundable by Virtual Exchanges, Inc. Please be sure to package the item(s) in a box or packing sleeve prior to returning to our warehouse. DO NOT USE THE ORIGINAL SHOE BOX AS THE PRIMARY SHIPPING BOX. Doing so will result in a $15 fee being deducted from your refund total. If you do not see your refund within 5-7 business days, you will need to contact your financial institution for assistance. EXCHANGES Please send an email to returns@virtualexchanges.com to advise that you would like to exchange your purchase(s) for another item: Include your order number in the subject title. Detail in the body of the message the item you would like in exchange (color/size/style, etc.) Include a $10 check or money order with your returned merchandise. This will cover the cost of shipping and packing materials to ship the exchanged merchandise to you. Failure to include your $10 payment, will delay your exchange being processed for shipment. If your exchange is time-sensitive, you may place a new order through our store. Once the original item is returned, we will simply process as a return and will issue a refund. Please be sure to notify us first by emailing returns@virtualexchanges.com. Include both your original order number and the new order number. REPLACEMENT CLAIMS If you need to return or exchange your purchase(s) due to damage, defect or shipping error we will process as a priority to get your item(s) to you as soon as possible. In order to facilitate this please email us immediately at support@virtualexchanges.com Include your order number in the subject title AND indicate the issue (defect, shipping error, etc.). Detail in the body of the message the issue and include photo documentation. All claims will be reviewed and may require additional information prior to being approved. Please be aware that all replacements will ship via UPS Ground and only after we receive and validate the claim. If your replacement is time-sensitive and you need it delivered quickly, you may place a new order with expedited shipping. Once your original order is returned to us, we will process as a return and will issue a refund to the original method of payment.
Shopping Guarantee
Please contact the Merchant for this information:'

Mailing Address:
Virtual Exchanges
2111 Harrod St.
Raleigh, NC 27604   United States

Customer Service   919-341-0860