Commentary
A handbook to finding and expressing compassion, kindness, caring, and congratulations to friends and family, neighbors and colleagues.

Publisher's Notes
Were you ever at a loss for words? Did you ever want to show you cared but didn't know how? This special book offers hundreds of creative suggestions for expressing compassion, kindness, congratulations, and condolences to friends, family, neighbors, and colleagues. It is the perfect handbook to inspire in all of us the art of finding exactly the right words and actions to complement life's every occasion - from the joyous to the sorrowful. When Words Matter Most features author Robyn Spizman's simple yet profound advice as well as carefully selected quotations culled from a variety of sources. The book is filled with inspiring ideas for affirming and commemorating life's special moments from birthdays to graduations to wedding anniversaries to personal achievements. Robyn even includes original poems and letters that will help you model your own words for special times. When Words Matter Most is the perfect book to help allay the common fear people have of appearing foolish or inadequate when they want their words and actions to make a difference. The ideas within will liberate the tongue-tied and help them open their hearts.