Wool tapestry, 'Birds and Butterflies'

At NOVICA, we want you to be completely satisfied with every single one of your purchases. We believe that the creation of a bridge between consumers and world artists depends on extremely high quality products and extraordinary customer service.

For Orders Shipped to the Continental US:

Full refunds will be available for up to 60 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number by email during this 60-day period to qualify for a refund. If your return is in any way a result of an error by NOVICA, we will provide you with a prepaid mailing label to the return the merchandise and will happily refund all applicable shipping costs paid on the product(s) you are returning.

If the return is not a result of an error by NOVICA, you will be responsible for all shipping costs incurred for the order and any costs associated with returning the item(s). You must send your return using a reliable carrier that offers tracking (such as UPS, FedEx, or Registered Mail). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the Customer Customer Service Center in their original condition. No refunds will be available after the 60-day period has expired.

For Orders Shipped Anywhere Other Than the Continental US:

Full refunds will be available for up to 60 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number by email during this 60-day period to qualify for a refund. If your return is in any way a result of an error by NOVICA, please be sure to indicate the nature of the error when requesting the RMA number and a customer service specialist will provide you with further instructions.

If the return is not a result of an error by NOVICA, you will be responsible for all shipping costs and duty incurred for the order and return of the product(s). You must send your return using a reliable international carrier that offers tracking (such as UPS, FedEx, TNT, or DHL). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the Customer Service Center in their original condition. No refunds will be available after the 60-day period has expired.

Returning a Gift:

If you have received a gift from NOVICA and would like to return it, you may do so by requesting an RMA number during the 60-day period following receipt of the order. As soon as the return is received, we will issue you a Gift Certificate for the full amount of the original order, less shipping charges, so that you may make a new selection from any of the fine offerings on the site. Don't worry, we will not alert the person who sent you the gift as to your return request.

Return of Furniture Items:

All furniture items enjoy the same 60-day return period as other products -- however, all furniture returns that are not the result of our error are subject to a 10% restocking fee (based on the original price of the item). Furthermore, we will be happy to coordinate return shipping for you; however, NOVICA will not cover the cost of returning the furniture item(s) unless the return is the result of NOVICA's error.

Issuance of Credit:

If you purchased by credit card, your card will be credited for the full applicable amount within 10 business days of receipt of the returned merchandise. If you paid by check or money order, you will receive a check from NOVICA for the full applicable amount of the return by mail approximately 2-4 weeks after the returned product has been received at the NOVICA Customer Service Center in Los Angeles, CA. If you are interested in exchanging one product for another, you will need to return the unwanted item and submit a completely new order (either online or by phone) for the product you would like to purchase.

Important Notes and Restrictions: Refunds will not be available if the returned products have been damaged or altered in any way before arriving at the Customer Service Center.

Make certain to use the original packaging when returning an item to ensure that it arrives in the same condition it was in when you received it.

As a safeguard against potential abuse, NOVICA reserves the right to deny a refund to anyone who has made what we determine to be excessive returns.