OneCall Return Policy
All Returns Require Prior Authorization
Please call 1.800.663.5255 for a Return Authorization Number. Any item returned without authorization will be refused.
Return Of New Items
OneCall allows you to return any new, factory-sealed and unopened merchandise within 30 days of your purchase date. You may choose a full-credit product exchange or a full credit by the same means payment was made. Shipping charges cannot be refunded.
Return Of Defective Items
OneCall allows you to return defective merchandise within 30 days of your purchase date. You may choose a full-credit product exchange or a full credit by the same means payment was made. Please include a detailed written description of the defect and how to replicate the problem. Merchandise found to be non-defective will be subject to a 15% restocking fee. Additional fees may be assessed for missing hardware. Shipping charges cannot be refunded.
Non-Returnable Items
OneCall is unable to accept returns of the following items:
Televisions over 20 inches
Cut-to-length audio or video cable
Special order merchandise
Satellite receivers
Projection bulbs
Film
Any product with a service activation feature
Audio/Video furniture
Packaging Your Return
Returned merchandise must include all factory packed accessories in the original carton with all UPC and Bar Codes intact. Incomplete returns will receive a reduced credit reflecting any missing accessories. Return merchandise must be double boxed with no writing on the manufacturer's box. Your Return Authorization Number must be displayed prominently on the outside of the shipping box.
Return Shipping Costs
You are responsible for shipping any return product to our warehouse. In the case that you exchange a defective product for a new product, OneCall will provide and pay for the outbound shipping for replacement merchandise. Returned merchandise must arrive no later than 30 days after we provide you with a Return Authorization Number.
Processing Time
Returns meeting the conditions outlined above will be processed within 5 business days following receipt. Processing may be slightly extended during peak business periods.
Please Call for a Return Authorization: 1.800.663.5255
For Returns via US Postal Service
OneCall
Attn: Returns
PO Box 13069
Spokane, WA 99213
For Returns via FedEx, UPS, etc.
OneCall
Attn: Returns
229 N. Ella Rd
Spokane, WA 99212
Your shop consultant is Market America
