ZUCA Pro Graphite Gray on Silver Rolling Child Adult Family Suitcase

We are more than happy to accept returns, and pride ourselves on having a simple and convenient return policy.  With the exception of special occasion wear (please see below for our Special Occasion Wear Return Policy) and embroidered items, we will accept returns on items within 30 days of the shipped date.  To ensure that you will receive a full refund, please only return items that meet the following criteria:

• Items are unworn
• Items are unwashed
• All tags are still attached
• Items have not been embroidered
• Items are sent back to us within 30 days of shipped date
• On International orders, all applicable duties/ taxes have been paid.

Any items returned to us that do not meet these criteria will be eligible for a partial refund or store credit only.  If you are unsure as to whether or not your return is eligible for a refund or have any other questions or concerns, please do not hesitate to contact our customer service department at 1-866-423-2231 or email us at help@sophiasstyle.com.

We do offer a pre-paid return shipping label.  Please note:  when using this label, a $5.85 charge for the first item, and a $2.25 charge for each additional item will be deducted from your total refund.  You can download a printable version of the return mailing label.  You may also opt to mail your return to us yourself through any carrier you choose, and take full responsibility for all charges incurred. Please use the form below to note why your are returning the product and to ensure the fastest response to your return.

Exchanges

If we wait until we receive the return item to complete a traditional exchange, we cannot guarantee that the new item you want will still be in stock. Rather, we encourage you to purchase the new item in the size that works best for you and we will reimburse your account as soon as we receive the return item. This ensures that the new item you want is in stock.