Most items can be accepted for return or exchange. Evening dresses from Scala, Patra, Adrianna Papell, Faviana, JS Collection, JS Boutique, Sydney's Closet, Queen Grace, Night Moves, Party Time, Blush, Xcite, Karen Miller, Atria, Calito and Aurora Gowns cannot be returned or exchanged. Returnable item(s) must be unused and unaltered, in their original condition (all tags attached) and returned within 30 days. Store credit will be issued on returned items that are priced $25.00 or less. Returns that arrive after 30 days from the day the package was received by the customer, will receive store credit for only the current selling price. If an order is returned after 60 days a 25% fee will be accessed. We will refund ground shipping costs if the return is the result of our error. Returns are processed and an email notification is sent within 6-8 business days from when the return arrives at our warehouse.
If we shipped you an item in error, or if the item is damaged, we will reimburse you for the ground shipping cost. You must e-mail us at email@example.com prior to returning the item(s). Damaged (wrong) item(s) will be returned to a different address than the one below. We will provide you instructions on how to ship it and where to ship it. alight will only reimburse the actual ground shipping cost on damaged (wrong) item(s) returns. Other fees (delivery confirmation, insurance, packing, etc.) incurred beyond the actual ground shipping cost will not be reimbursed.
HOW TO RETURN OR EXCHANGE AN ORDER
1. Complete the Return/Exchange Form - The return form is on the back of the packing slip. Return the entire Packing Slip that arrived with your shipment. If you do not have the packing slip, please print your order confirmation email and include it with your return. List the items that you are returning. See below for exchange information. Please note: You do not need a reason code for a return or exchange.
2. Pack Your Return - Pack the items. Mail the package to:
415 Bussen Underground Road
St. Louis, MO 63129
Please note returns/exchanges for Cennev, Svoboda, Taffy, ABA Activewear are not sent to the St. Louis address. Return instructions were included with your shipment for Cennev, Svoboda, Taffy and ABA Activewear items.
3. Ship your Return - alight recommends you track your return so that you may confirm that we have received it. The U.S. post office offers delivery confirmation for an additional fee. Also, we strongly suggest you insure your return. This protects you in case the shipment is damaged or lost in transit. Just take your package to a U.S. post office service window and a representative can add these options for you. If you elect to use another carrier to ship your return, we recommend you use a carrier such as UPS or FedEx that provides tracking information.
ALIGHT IS NOT RESPONSIBLE FOR LOST PACKAGES.
4. Check your e-mail - We will send you an email to notify you that your return has been processed. You should expect the credit in your account 5-10 days after we have processed your return. If a coupon was used with the order, the coupon may be voided on certain conditions. For example, if a coupon for $5.00 off of minimum purchase of $25.00 was used and the items kept do not total $25.00, then the coupon will be voided and the $5.00 deducted from the credit due.
Items purchased on the site may be returned to the store. The store will issue you a receipt and bring the return to our office for processing. Click here for more information about our store: alight store
If you do not have your return form, please contact customer service at firstname.lastname@example.org and we will give you your order number. If you have any questions call us at 516-367-1095 9:30AM - 6:00 PM Eastern Standard Time Monday- Friday or chat with us online.
Please contact the Merchant for this information:'
300 Woodbury Road
Woodbury, NY 11797 United States