We want you to be fully satisfied with every item that you purchase from Fog Dog. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges.
The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts, and accessories to insure a full credit. After 30 days, please contact the manufacturer directly.
Our Standard Return policies do not apply to all items.
Return Exceptions
Our Standard Return policies do not apply to all items. Exceptions to our Standard Return policies and instructions on how to return these particular items appear below.
Perishable Items
Contact our www.fogdog.com Customer Service Center at 1-800-624-2017 to receive detailed instructions on returning perishable products.
Customized / Personalized Products and Autographed Collectibles:
All sales are final for customized products and autographed collectibles. These items cannot be returned. If an error occurred in your order process or packaging, please contact a Customer Service Specialist at 1-800-624-2017.
Bats: Any opened bat must be returned directly to the manufacturer.
Software and Electronic Media Products
The products below are software and electronic media products:
E CD-ROMs
E Computer Games
E Software
E VHS Tapes
If you wish to return a media product, you may return the product, unopened, within 30 days of delivery for a full refund of the purchase price, minus shipping, handling, gift wrap, or other non-refundable charges.
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