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SHOP.COM is your advocate and stands behind every purchase you make through our universal shopping cart, so you can shop in complete confidence. "'CatsPlay.com is one of our valued partner stores and you can contact them by:
Customer service:	(412)366-7545
Customer Service Email	SHOP@CATSPLAY.COM
Web Site	www.catsplay.com
Postal Address See larger view	CatsPlay.com The Infotique, LLC Ingomar, PA 15127 United States
Payment methods accepted Sales tax Sales tax applied in this state (USA only) PA

Return Policy

Can I return an item?
You may return an item. Please be aware of the following stipulations regarding all returns:
- Merchandise must be in new, unused condition with all tags and paperwork still attached.
- All returns require a return authorization number. Any returns sent back without a return authorization number are subject to a 20% restocking fee. Any unused merchandise in unassembled, original condition (and in their original boxes or packages) with warranty cards unfilled, may be returned for exchange or refund within 15 days of receipt of the merchandise and must be must be reported to us within 7 days of receipt of your item(s).
- All shipping and handling fees are non-refundable.
- Buyers are responsible for all return shipping costs.
- A 20% restocking fee applies to ALL returns or exchanges of PET CARRIERS. Due to strict health regulations, once you place your pet into the pet carrier it is not returnable or exchangeable.
- Returns must be received by us within 15 days of your receipt in unused condition, and reported to us within 7 days of receipt of the item. Please consider the sizing carefully by measuring and weighing your pet, and reading our sizing parameters closely.
- Any item personalized with your pet's name is not returnable.
How do I obtain a Return Authorization and Return Instructions?
Please contact us to obtain a return authorization number and return instructions. A special return address must be used in order for your return to be accepted. Do NOT return the item to the sending address. We have special returns processing units, and we will supply you with the proper return address at the time you inform us of your need to return.
Cancellations
- Can I cancel my order?
  
  For custom made items:
  - Cancellation requests must be made within 24 hours of having placed the order, otherwise no cancellations.
  - If your order has been built or begun being built, but not shipped, at time of cancellation there is a 15% cancellation fee
  - If your order has been built, packaged and shipped at time of cancellation there is a 15% cancellation fee plus 2-way shipping
  For regular items:
  - Cancellation requests must be made within 24 hours of having placed the order, otherwise no cancellations.
  - If your has not shipped, at time of cancellation there is a 15% cancellation fee
  - If your order has been shipped at time of cancellation there is a 15% cancellation fee plus 2-way shipping
  Please keep in mind that in many cases we ship more quickly than the stated item timelines.

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CatsPlay.com CatsPlay.com144.00 See all reviewsReview this store Write a reviewclose x	What is a OneCart^® Store? This means you are purchasing this item by using our convenient OneCart, which allows you to purchase items from different stores using just one checkout process. Shopping made simple!	Share: Write a commentclose x
Everything imaginable for cats & dogs too! The web's largest selection of custom cat furniture, trees, gyms & scratching posts. Plus, designer pet carriers, luxury pet beds, fancy dog & cat collars, pet jewelry, gift baskets & gifts for pet owners.

Featured Items

Pet Flys Puppy Love Pet Carrier

$110.00

Pet Flys Puppy Love Pet Carrier

0 reviews

$110.00

Usually leaves our warehouse in 3 - 5 business days. You'll love the Puppy Love Pet Carrier ! This fun and funky design by Pet Flys is the perfect way to tote your little one around town or around the world. This bag is approved by most major...

CatsPlay.com

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Style 10 Red Cedar Cat Scratching Post with Mou...

$129.99

Style 10 Red Cedar Cat Scratching Post with Mouse (as seen on Martha Stewart Show)

0 reviews

$129.99

Custom made to order, usually leaves our warehouse in 7 - 10 business days. This unique scratcher is custom made from eastern red cedar (also called aromatic red cedar) a few chicken and ostrich feathers, and a ping pong ball. It is 100% natural...

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Kitty Cottage Odorless Litterbox Cover

$169.95

Kitty Cottage Odorless Litterbox Cover

0 reviews

$169.95

Usually leaves our warehouse in 5 - 7 business days. The Kitty Cottage (patent # US D473,351 S) is a lightweight, durable and structurally sound litter box cover, providing an environment that ensures pet privacy, eliminates pet odors (and we all...

CatsPlay.com

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Mushroom Tree with Tub

$229.00

Mushroom Tree with Tub

0 reviews

$229.00

Custom made to order, usually leaves our warehouse in 7 - 10 business days. For color choices, see More Product Images We're pleased to offer something kitty can really curl up in -- our Mushroom Tree with Tub. With a 16" diameter sleep tub there...

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Kittywalk Fifth Avenue SUV Pet Stroller

$299.95

Kittywalk Fifth Avenue SUV Pet Stroller

0 reviews

$299.95

FREE SHIPPING on this item! Usually leaves our warehouse in 3 - 5 business days. The Fifth Ave Pet Stroller SUV version is 30% bigger, with larger, high traction tires, and more carrier head room. Stairs, curbs, popular trails are all easily...

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Style 11 Red Cedar Cat Scratcher with Mouse (as...

$129.99

Style 11 Red Cedar Cat Scratcher with Mouse (as seen on Martha Stewart Show)

0 reviews

$129.99

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17 Inch Cedar Cat House with Platform & Loft

$327.00

17 Inch Cedar Cat House with Platform & Loft

0 reviews

$327.00

FREE SHIPPING on this item! Custom made to order, usually leaves our warehouse in 10 - 15 business days. The Platform System & Loft provides your cat with the perfect perch to relax on. In addition to the 16-inch high platform with two decks...

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The Incredible Cedar Teaser Cat Toy (as seen on...

$79.99

The Incredible Cedar Teaser Cat Toy (as seen on Martha Stewart Show)

0 reviews

$79.99

Custom made to order, usually leaves our warehouse in 7 - 10 business days. The Incredible Cedar Teaser is an eastern red cedar cat and mouse pong toy. It is 12" long by 6" wide and 6" tall. It has been finshed with 3 coats of clear satin...

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Mini Cat Tree

$79.99

Mini Cat Tree

0 reviews

$79.99

Custom made to order, usually leaves our warehouse in 7 - 10 business days. For color choices, see More Product Images Not enough room for a full size "tree" but need a place your cats can call their own? The Mini Tree solves the problem! A...

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Style 12 Red Cedar Cat Scratching Post (as seen...

$74.99

Style 12 Red Cedar Cat Scratching Post (as seen on Martha Stewart Show)

0 reviews

$74.99

Custom made to order, usually leaves our warehouse in 7 - 10 business days. Your cats will love this aromatic red cedar scratching post. It is 100% natural, solid cedar, no particle board, plywood, carpet, or adhesives. It has not been sealed so it...

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20 Inch Cedar Cat House with Porch & Deck

$290.00

20 Inch Cedar Cat House with Porch & Deck

0 reviews

$290.00

FREE SHIPPING on this item! Custom made to order, usually leaves our warehouse in 10 - 15 business days. 20"L x 20"W x 25"H. Door opening 7 1/4" x 9 1/2" . Consists of seven, predrilled easy to assemble panels. Each house comes with a vinyl...

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20 Inch Cedar Cat Townhouse

$579.00

20 Inch Cedar Cat Townhouse

0 reviews

$579.00

FREE SHIPPING on this item! Custom made to order, usually leaves our warehouse in 10 - 15 business days. This is a unique and fun multi-house arrangement for multiple cats. The first platform is 16" from ground level and the second house i...

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Single Sisal Scratcher

$37.99

Single Sisal Scratcher

0 reviews

$37.99

Custom made to order, usually leaves our warehouse in 7 - 10 business days. For color choices, see More Product Images This scratching post has a unique and eye-catching angled design that cats love to stretch and scratch on. Made of durable...

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Tiered Cat Tree

$154.99

Tiered Cat Tree

0 reviews

$154.99

Custom made to order, usually leaves our warehouse in 7 - 10 business days. For color choices, see More Product Images This tiered cat tree provides three staggered lounging shelves that allow easy climbing access to even the highest platform...

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Sisal Sleeper

$109.99

Sisal Sleeper

0 reviews

$109.99

Custom made to order, usually leaves our warehouse in 7 - 10 business days. For color choices, see More Product Images The Sisal Sleeper offers a cozy sleeping nest and scratching post all in one! With one rope and one carpeted post for your cat...

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Cat Scratch Triangle

$44.99

Cat Scratch Triangle

0 reviews

$44.99

Custom made to order, usually leaves our warehouse in 7 - 10 business days. For color choices, see More Product Images This three sided scratching post has one carpet side and the other side of sisal rope, perfect for you kitty's scratching...

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Style 2 Red Cedar Cat Scratcher with Mouse (as ...

$149.99

Style 2 Red Cedar Cat Scratcher with Mouse (as seen on Martha Stewart Show)

0 reviews

$149.99

Custom made to order, usually leaves our warehouse in 7 - 10 business days. This jumbo scratcher is crafted from eastern red cedar (also called aromatic red cedar). It is 100% natural, solid cedar, no particle board, plywood, carpet, adhesives, etc...

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17 Inch Cedar Cat Townhouse

$543.00

17 Inch Cedar Cat Townhouse

0 reviews

$543.00

FREE SHIPPING on this item! Custom made to order, usually leaves our warehouse in 10 - 15 business days. This house is designed specifically for a cat - not too big, not too small. The six inch round door with its vinyl flap protector not only...

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17 Inch Cedar Cat House with Porch & Deck

$280.00

17 Inch Cedar Cat House with Porch & Deck

0 reviews

$280.00

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Style 5 Red Cedar Cat Scratcher with Mouse (as ...

$79.99

Style 5 Red Cedar Cat Scratcher with Mouse (as seen on Martha Stewart Show)

0 reviews

$79.99

Custom made to order, usually leaves our warehouse in 7 - 10 business days. This unique scratcher is custom made from eastern red cedar (also called aromatic red cedar) and a ping pong ball. It is 100% natural, solid cedar, no particle board...

CatsPlay.com

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		"This store has the best outdoor cat houses. In fact I dont know that you can find any like these houses anywhere. I could shop here for all my cat needs. I have 11 cats so shopping for them keeps me busy, and I am always looking for new affordable and charming cat stuff." Date: 7/15/10

		"incredibly fast shipping, well packaged, great product. my cat loves his carpet cube!" Date: 5/12/10

		"I emailed this company several times in a tone that was becoming frustrated when the error was MY OWN. They had responded to me several times and it had gone to an email account that my husband created without my knowledge. They were patient regardless." Date: 8/4/09

		"Yes to all. Thanks" Date: 4/30/08

		"It was a good experience" Date: 1/9/08


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CatsPlay.com

Everything imaginable for cats & dogs too! The web's largest selection of custom cat furniture, trees, gyms & scratching posts. Plus, designer pet carriers, luxury pet beds, fancy dog & cat collars, pet jewelry, gift baskets & gifts for pet owners.