We guarantee your complete satisfaction with the products we sell from our stores, catalog or on our website. If you wish to return merchandise we will exchange the product, credit your account or issue a refund promptly. If any products you have purchased are damaged or defective, or part of an incorrect shipment, we will contact U.P.S. to have them picked up. Please allow 1 to 2 business days for an item to be picked up. If you have any questions please email our customer service department at customerservice@surlatable.com or call us at 1-866-328-5412 between 6:00 am and 6:00 pm PST, Monday through Friday, and speak to one of our customer service agents |