We are so sure that you will love our quality products that we offer you this iron clad guarantee. If you are not 100% satisfied with any single item purchased (excluding clearance specials), you may return the item for a full refund within 30 days from the day you receive the item, no questions asked. The refund amount will be the full purchase price of the item without any restocking charge. (all shipping is not refundable, see policies for complete details). The item must be in its original (new) condition and packaging and prior authorization (RMA#) must be arranged by phone or emailing Sales@otwmg.com.