Easy Returns At Coldwater Creek, we want you to shop in confidence knowing that your purchase is Always 100% Satisfaction Guaranteed. If, for any reason at any time*, you choose to return your selection, we'll cheerfully refund the purchase price, help you with an exchange, or credit your account. You can return your purchase by mail or to one of our Coldwater Creek stores. If you have any questions, please call toll-free 1-800-510-2808 and one of our knowledgeable customer service representatives will be happy to assist you. At our stores For a prompt refund, exchange, or credit, please bring your original sales receipt or packing slip to the store. If you do not have your receipt or packing slip, we will be happy to issue a store credit for the current selling price of the merchandise you are returning. Use our Store Locator to find the Coldwater Creek store nearest you. U.S. Postal Service Another easy option is to use the pre-addressed, pre-paid return mailing label. Repack the item(s) you are returning in the original packaging, and include the packing slip with your name and address. Attach the pre-paid return label, and drop it in the mail. If you no longer have the return label, click for a printable version. If you need to make your own return label, please use this address for all returns: Coldwater Creek Returns 701 Coldwater Creek Drive Mineral Wells, WV 26121 If you no longer have the receipt or packing slip, please include your name and address on a note in the package you're returning. If the item you're returning was a gift, please include the name and address of the person who sent you the gift. This information will assist our Returns department in locating your order and expediting your request. There is no charge for return postage if you are exchanging for a different size, or if an item is damaged or defective. Otherwise the $6.95 pre-paid return postage fee will be deducted from your credit. *Returns of items purchased through our Outlet locations, the Web Outlet, or Clearance/Sale catalogs will be accepted within 30 days of the original purchase. |
