Store Info Store contact information
| SHOP.COM is your advocate and stands behind every purchase you make through our universal shopping cart, so you can shop in complete confidence."'CatsPlay.com is one of our valued partner stores and you can contact them by: |
| Customer service: | (412)366-7545 |
| Customer Service Email | SHOP@CATSPLAY.COM |
| Web Site | www.catsplay.com |
Postal Address
| CatsPlay.com
The Infotique, LLC
Ingomar, PA 15127
United States |
Sales tax Sales tax applied in this state (USA only)
PA |
Shipping Info
| Shipping method |
If you order by |
It should arrive in |
Standard Shipping |
Continental US |
Any time |
7-10 business days |
Return Policy - Can I return an item?
You may return an item. Please be aware of the following stipulations regarding all returns:
- Merchandise must be in new, unused condition with all tags and paperwork still attached.
- All returns require a return authorization number. Any returns sent back without a return authorization number are subject to a 20% restocking fee. Any unused merchandise in unassembled, original condition (and in their original boxes or packages) with warranty cards unfilled, may be returned for exchange or refund within 15 days of receipt of the merchandise and must be must be reported to us within 7 days of receipt of your item(s).
- All shipping and handling fees are non-refundable.
- Buyers are responsible for all return shipping costs.
- A 20% restocking fee applies to ALL returns or exchanges of PET CARRIERS. Due to strict health regulations, once you place your pet into the pet carrier it is not returnable or exchangeable.
- Returns must be received by us within 15 days of your receipt in unused condition, and reported to us within 7 days of receipt of the item. Please consider the sizing carefully by measuring and weighing your pet, and reading our sizing parameters closely.
- Any item personalized with your pet's name is not returnable.
- How do I obtain a Return Authorization and Return Instructions?
Please contact us to obtain a return authorization number and return instructions. A special return address must be used in order for your return to be accepted. Do NOT return the item to the sending address. We have special returns processing units, and we will supply you with the proper return address at the time you inform us of your need to return.
- Cancellations
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