This return policy applies to products sold through SHOP.COM Direct Office Supplies only.
All returns must be 100% intact, in the original carton/tote or packaging with the UPC or barcode clearly visible. Any components, manuals, registration card(s), software, cables and/or accessories must also be included. Unfortunately, if merchandise returned to our warehouse is in a non-restockable condition, we will be unable to issue a full credit. Please be advised that if your order is over $25 and requires us to reship from an original damaged, defective, shorted, or mis-shipped order, you will be temporarily charged for that item(s) and you will be credited when the original item(s) or claim is closed.
To have a return processed for your order, email firstname.lastname@example.org or call our toll free number at (866) 420-1709 - Monday - Friday 9am - 6pm EST.
Please see below for Restocking Fee information and Special Conditions which may apply to your purchase.
The following information is required to process your return:
-Original order number
-Item being returned and quantity
-Reason for return
-Your name and daytime phone number
-Your e-mail address
-Please also advise us as to whether or not you would like your merchandise reshipped or credit posted to your account.
Guidelines for Return of Resalable Merchandise
-The item must not be assembled
-The item must be clean and free of dents, scratches, holes, tears, cracks, stickers, labels, price tags, etc.
-The item must be unused
-All parts, hardware, instructions, warranty cards, power cords, manuals, etc., must be included
-The item must be in its original packaging. This includes the box or carton in which it came in, wrap, protection, or sleeve provided by the manufacturer.
The Carton and Packaging
-Do not write Return Merchandise Authorization (RMA) numbers, personal information, customer information or other information on the manufacturer's boxes as this will make the item non-returnable. The carton must be free of all writing.
-The carton must be free of holes, cuts, tears, etc.
-The carton must be free of excessive tape or odd tapes (i.e. duct tape, Christmas tape, etc.)
-Furniture cartons must be opened properly. Preferably by opening the carton flaps. Never cut the furniture cartons around the bottom or down the sides if you think you may need to return the item.
-All internal packaging must be in place (i.e. bubble wrap, cardboard corners, tops & side strips)
Return Authorization Required
All returns require that an RMA number be issued by our Customer Service Department to you. RMA numbers must be written clearly on the outside of all returned packages (not on manufacturer packaging). All packages returned without RMA numbers will be refused and returned to sender and the sender will be liable for all freight. Please allow 15 business days for return processing and credit postage to your account.
SHOP.COM Direct Office Supplies will apply full refund of the original purchase price of the item if received back in the condition the order was delivered. Shipping and handling charges will be deducted for returns due to customer error. Some items that are deemed customer error will be the customers' responsibility to return after receiving the RMA number and provided return address.
All returns must be requested within 30 days of ship date to prevent a restocking charge, and returned within 15 days of the issuance of an RMA number. Restocking charges will be assessed as follows:
-1-30 days 0%
-31-60 days 15%
If you would like to know if your product is covered by the general Refund/Return policy, contact our Customer Service Department at email@example.com or call our toll free number at (866) 420-1709 - Monday - Friday 9am - 6pm EST.
Damaged merchandise must be reported within 5 business days. Please be sure to report the damage immediately with the shipping carrier when the package is delivered so that we can process your claim.
Defective items must be reported within 10 business days, and must have the original box. If your product is defective in any way, please contact our Customer Service Department so that we can provide you with an RMA Number. Defective software will be replaced upon receipt of the defective product if customer wishes to receive replacement item.
If you received fewer items than you were supposed to or the wrong item, it must be reported within 5 business days after delivery.
Special Order, Custom or Dated Products
Special order items and / or custom products are not returnable with SHOP.COM Direct Office Supplies.
Dated Products are any items that contain annual date information such as calendars, appointment books and organizers, business journals and diaries, desk and desk pad calendars, and wall calendars and planners. All sales of Dated Products are FINAL and SHOP.COM Direct Office Supplies will NOT accept the return and/or exchange of any such Dated Products for credit or other consideration.
Commercial coffee urns and Non-Stock or Close-Out Merchandise
Commercial coffee urns and Non-Stock or Close-Out Merchandise are non-returnable.
Consumables and Services
Food, beverages, pharmaceuticals, medical supplies or furniture setup orders are not returnable unless it is deemed the wrong product or item was shipped or billed to you in error.
Please remember to back up all of your data before installing any new software, or peripherals. SHOP.COM Direct Office Supplies is not responsible for any lost data. Opened laser, inkjet printers and / or fax machines may be exchanged within 30 days of your product's shipping date for the same item only. No refunds are available for these items if opened. Hardware and software returns must be returned to SHOP.COM Direct Office Supplies at customer's expense to our tech warehouse. Special order items and / or custom products are not returnable to SHOP.COM Direct Office Supplies. Due to certain manufacturer return policies some electronic items will not be accepted for return due to customer cancel. This information will be provided to customer once return request has been made. Open hardware or software is non-returnable.
Refurbished products are products that have been previously sold and returned, then reconditioned and repackaged for selling purposes. Refurbished products come with a 30-day defective-only guarantee and are sold "AS IS." We do not guarantee replacement, nor do we cover return shipping charges. If you return a defective product, you will be credited through the same payment method used to place the order.
Ready to Assemble Furniture
Ready to assemble furniture is not returnable if the manufacturer's carton has been opened and the merchandise has been assembled.
Electronics items are covered by manufacturer warranty only.
How do I return Items Shipped to APO / FPO addresses?
SHOP.COM Direct Office Supplies will honor return requests for orders shipped to APO / FPO addresses. An RMA number must be issued for the order. Unfortunately, SHOP.COM Direct Office Supplies is unable to have a call tag issued for orders shipped to APO / FPO addresses. Therefore, merchandise must be returned to the returns address provided to you by the Customer Service Team at the customer's expense.