Additional Shipping Information
Our preferred method of shipment is FedEx. Our free Shipping option is via FedEx Ground or FedEx Smart post, and is only available within the continental United States. We also offer FedEx Overnight, Second Day and Express Saver options. The rate is a flat fee. For international orders we offer FedEx International Economy, and International Priority. Please keep in mind that all shipping charges are non- refundable.
At the time we ship your order, we send you a tracking number via email.
If your mailing address is a PO Box, We will ship your order using a United States Postal Service delivery method.
Order processing time:
We usually process orders within 24-48 business day hours, unless otherwise noted on a specific product. If an item becomes unavailable or out of stock, we will notify you within a 24-48 hour period.
Transit time on our Free Shipping Option is regularly 3-6 business days. (This time does not include holidays or weekends. Please keep in mind, that your order confirmation includes only the estimated transit time, and not the processing time.
On seldom occasions we might ship your order partially. We will only charge you for the items we ship and notify you immediately when the rest of the order will be shipped.
You may cancel your order at any time before we ship by logging in to your account and selecting cancel order, or writing to us at firstname.lastname@example.org. Once the order ships any international shipping charges will not be refunded to customer.
Duties and Taxes:
All our orders are Duty Delivery Unpaid which means the buyer is responsible for paying all customs clearance charges. If a customer refuses to pay duties and accept the package, we will charge the card on file for any unpaid amount. If a customer refuses to accept a package, we will reimburse the purchase amount less the shipping charges when we receive the item back.
Please allow extra time than the pre determined time for your international order to arrive. This is mainly because customs clearance delays do occur from time to time.
On occasion we are asked to mark packages as gifts for customs purposes. We will include a gift receipt in the box, however we mark all transactions as commercial sales and we include a commercial invoice stating the value and country of origin of the item purchased.
At this time we ship to the following countries and territories: Argentina, Australia, Austria, Bahamas, Belgium, Belize, Bermuda, Bolivia, Brazil, British, Virgin Isles, Canada, Chile, China, Colombia, Costa Rica, Denmark, Dominican Republic, Ecuador, El Salvador, England, France, Germany, Greece, Greenland, Guadeloupe, Guam, Guatemala,Holland,Honduras, Hong Kong, Iceland, Italy, Japan, Liechtenstein, Luxembourg, Mexico, Monaco, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Norway, Panama, Paraguay, Philippines, Poland, Portugal, Puerto Rico, Republic of Ireland, Russia, Saudi Arabia, Scotland, Seychelles, Singapore, Spain, St. Barthelemy, St. Christopher, St. Croix, St. Eustatius, St. John, St. Kitts & Nevis, St. Lucia, St. Maarten, St. Martin, St. Thomas, St. Vincent and Grenadine, Sweden, Switzerland, Tahiti, Taiwan, Tortola, Turkey, Turks & Caicos Islands, United Kingdom, United States, Uruguay, US Virgin Islands, Vanuatu, Venezuela, Virgin Gorda