Merchant contact information
||If you order by
||It should arrive in
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Returns & Replacements
If you would like to return an item please contact us by email at firstname.lastname@example.org or call us on 08456191000. You will then receive an email containing your RMA information. Print and send a copy of this with your returned item(s) proving it meets the following criteria:
1: Faulty goods must be returned as sold, IE in the original packaging with all components and accessories.
2: Goods must be returned to our Returns Department within 7 days from completing the RMA form. We are unable to accept returns of un-wanted and non-faulty items after the 7 days.
3: Any free gifts, or bundled items delivered with the products must also be returned.
4: In the event of an authorised return without the original packaging, One Stop Pc Shop reserves the right to apply a re-stocking fee.
5: Some Items, such as Software, Consumables and Hard Drives cannot be returned due to the non resaleable nature of these goods.
6: Please do NOT return any items until you receive a confirmation email containing an RMA number and return address.
7: Please note you must organise the return of any unwanted items at your expense.