If you need to return an item, please email email@example.com to get an RA# (Return Authorization number). Please include your order number, serial #'s of products being returned and the reason for return in the email. Orders returned without an RA# will be refused. PLEASE DO NOT SHIP ANY RETURNS TO OUR MANHATTAN BEACH ADDRESS - IT WILL BE REFUSED! When you receive your RA# email from us, it will include the proper address to send the return. Note that outgoing Shipping charges are not refundable under any circumstances.. Also note that we can not take back any return without the original manufacturer's box and packing materials. Be sure to keep all this until you are absolutely sure you won't be returning it!
Beach Audio 30 Day Return Policy
Excluded Items - The following items can not be returned to Beach Audio for any reason: All televisions 20" and over (including LCD and plasma), all home and office video projectors, computer software, CD duplicators, air conditioners, ventilation and ceiling fans.
Defective Items - Defective items other then those mentions in "Excluded Items" above may be returned within 30 days of delivery. Due to the complexity of internet transactions, we do not offer exchanges, however we will gladly credit the outgoing ground shipping costs of a replacement order. Please send an email to firstname.lastname@example.org with the order number if a replacement order is made for a freight credit. Note: if the replacement is purchased using express shipping, only the Ground freight delivery cost will be refunded.
Non-Defective Items - ALL non defective items may be returned for 30 days after delivery date. These returns will be charged a 10% restocking fee. Opened items must be in re-sellable condition and have ALL original packaging, accessories, manuals and warranty cards included. A larger restocking fee (20-50%) will be applied if the item is returned in a condition that prevents us from re-selling it.
Damaged Items - In the rare event that an item arrives damaged, please refuse shipment if the damage is external or notify us within 24 hours if the damage is concealed. WE CAN NOT ACCEPT DAMAGE CLAIMS AFTER 24 HOURS from sign date. Beach Audio, at it's sole discretion, will either ship a replacement or issue a full refund when and if the claim is settled with the carrier.