Where is my order?

When you first place your order, we forward each part of your order to the appropriate partner store for fulfillment. We expect all partner stores on SHOP.COM to maintain a high level of customer service: keeping you notified of shipping times, delays or any other order information. We include their contact information in your order acknowledgement so you can speak with them directly regarding any concerns, changes or even cancellations you might have. SHOP.COM also has a "your account" section that lists your order history and contains any order updates we have received from the partner stores you've ordered from. In the unlikely event you ever have an issue with a SHOP.COM partner store, simply send us an email by clicking by using the webform link on the customer service page, including a brief description of your issue and your order number. We'll immediately become your shopping advocate by contacting the partner store and following-up with you. We want to ensure that you are completely satisfied with your shopping experience.