Most of our friends tell us we’re crazy for how open our return policy is. We tell them it’s the way business should be done. If you are not satisfied with your product for any reason, please contact us. We can be reached by phone toll free at 1-800-977-7433. We will do everything in our power to resolve it for you. If the only option is a return or exchange, we will happily oblige. We provide return labels free of charge so that you don’t have to front the shipping costs.
Additionally, we have a 125% money back quality guarantee. We are so confident in the quality of our product, that we will give you 125% of your original purchase amount if you experience any quality issues. This includes anything from ripped sheets to premature pilling to discoloration. This policy has been a part of the business model since we started; and to date, we have still never had to refund anyone 125% for quality reasons.
Return With eLuxurySupply - It's Easy:
You can return your purchase for up to 90 days from the original purchase date.
Return shipping is absolutely FREE.
Upon request, you will be emailed a pre-paid FedEx domestic label to return the purchase directly to us.
Once your return is received and inspected by the fulfillment center (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Please contact the Merchant for this information:'