ActiveForever.com Satisfaction Guarantee When returning a product, you must contact ActiveForever to obtain a Return Merchandise Authorization (RMA). An exchange credit will be applied. This exchange credit will be valid up to 6 months after issue. Return Policy Criteria: We carry only top quality products which we are certain will help keep you ActiveForever, however we want you to shop in complete confidence! This is why your satisfaction is guaranteed. Refunds and replacements are cheerfully extended on returns within 30 days of your order shipping date. Of course, all defective products are returnable. It is very important you do not deface the retail box in any way, so please be sure your RMA is prominently displayed on the shipping label on the outside of the shipping box, and on your packing slip inside the shipping box, so we don't refuse your package. Products must be in resalable condition and in its original packaging in order to be accepted for Return Merchandise Authorization (RMA). We will process your return immediately upon receipt. Due to hygiene purposes, some items are non-returnable. Items that are not returnable are so indicated in the product description. To obtain a Return Merchandise Authorization (RMA), please contact any of our Customer Service Counselors at the number listed below or via email. Unfortunately, we will have to deny your refund if your return is sent back to ActiveForever without a Return Merchandise Authorization (RMA), or if the retail package or product is defaced in any way. Restocking Fees of 15%: On products such as scooters & lifts, lift chairs, electronics (such as Quicklook, iCEBOX, MAX, etc.) Treadmills, and Pool Lifts. ActiveForever Customer Service: Customer Service: Ph. 800-377-8033 or 480-377-6800