ikeeps icase - Google Eyes Red, 1 each

Click here for our return policy for Rigid Gas Permeable lenses - as these require a special return process.

PLEASE NOTE that all custom made lenses are made to meet the specific needs of your prescription, all sales are final. No refunds or exchanges will be accepted. Please click here for a list of lenses that are custom made.

Returns for opened products will only be considered if you have a valid prescription for the lenses, have been previously wearing the lenses without problems, and believe that the lenses are defective in some way. If you believe that a lens or lenses are defective, please do not dispose of them; they may have to be returned to the manufacturer for analysis. We are unable to give refunds for defective lenses in opened boxes, however, we will replace any boxes or vials that are deemed defective by the manufacturer upon return.

If you have received defective lenses please contact Customer Care immediately by clicking the "Ask a Question" tab at the top of your screen or click here. Include your order number and the name of the defective product in the form provided. A Customer Care Specialist will respond to you as quickly as possible.

To return merchandise to Vision Direct please be sure to include with your return a copy of your invoice*, and state whether you require a refund, in-store credit, or an exchange.

Please note the reason you want to return each item (choose one of the following):

"E" - Ordered the wrong item
"B" – Prescription has changed
"M" - Received an item that was not ordered
"S" - Changed mind
"Q" - Item was damaged or defective.
"T" - Item did not arrive in time
"P" - Found lower price elsewhere
"O" - Other (please describe)

Please note that Vision Direct will issue refunds, in-store credits, or exchanges, only in accordance with the return policy outlined above. Once your return has been received, a credit or refund will be issued within 30 days and an e-mail confirmation will be sent.

*If you do not still have a copy of your invoice then you may include your name, order number, and the e-mail address under which your account is registered. If you are unable to provide this information, or a copy of your invoice, then please contact Customer Care immediately by clicking the "Ask a Question" tab at the top of your screen or click here. One of our representatives will be happy to assist you.

Please send your return to the following address:

Vision Direct
5500 Hovander Road, Suite 2
Ferndale, WA 98248
United States

NONPRESCRIPTION ITEMS
Your complete satisfaction is our ultimate goal. You may return any non-prescription item shipped by Vision Direct for a full credit or refund, keeping the following in mind:

You should return the item to us within 30 days of receipt. We do not accept returned items that have been opened or used unless the product is damaged or defective or falls under our 100% guarantee for jewelry.
If your return is the result of our error (damaged, defective, or incorrect item, etc.) or is part of our 100% guarantee for jewelry you will not be expected to pay the cost of return shipping. We will reimburse the cost of the return shipping fee up to $3.85.

To return merchandise to Vision Direct please be sure to include with your return a copy of your invoice* and state whether you require a refund, in-store credit, or an exchange. Please note the reason you want to return each item (choose one of the following):

"E" - Ordered the wrong item
"B" - Jewelry size did not fit
"M" - Received an item that was not ordered
"S" - Did not like item or changed mind
"Q" - Item was damaged, defective, or missing parts
"T" - Item did not arrive in time
"P" - Found lower price elsewhere
"O" - Other (please describe)

Please note that Vision Direct will issue refunds, in-store credits, or exchanges only in accordance with the return policy outlined above. Once your return has been received, a credit or refund will be issued within 30 days and an e-mail confirmation will be sent.

*If you do not still have a copy of your invoice then you may include your name, order number, and the e-mail address under which your account is registered. If you are unable to provide this information, or a copy of your invoice, then please contact Customer Care immediately by clicking the "Ask a Question" tab at the top of your screen or click here. One of our representatives will be happy to assist you.

Please send your return to the following address:
Vision Direct
5500 Hovander Road, Suite 2
Ferndale, WA 98248
United States