RETURN & EXCHANGE POLICY We provide direct to you only the highest quality products available. Your satisfaction is 100% guaranteed. Please read the following guarantees: All products have a minimum thirty (30) day guarantee against manufacturer defect. Guarantee time periods also vary by manufacturer so it is important to check with us. If you believe you have received defective goods, or goods damaged during shipping, please contact us immediately for a product exchange. Returns will only be accepted on unopened, unused goods within thirty (30) days of receipt of goods. A 15% restocking fee will be charged against the refund amount. If for any reason you are not completely satisfied with your purchase and you are within the guaranteed time frame, you must EMAIL US to receive a Return Authorization number (RMA#) and instructions to return the product. All products being returned must be received within 10 days of obtaining an authorization number (customer is responsible for return shipping charges). You will receive a refund of the purchase price, less the original shipping & handling, and 15% restocking fee, within the next billing cycle from the date the product is received into the warehouse. Please note charges and credits will appear as "CDH Enterprises". ALL PRODUCTS AND INCLUDED ITEMS MUST BE RETURNED UNOPENED. REFUNDS WILL NOT BE ISSUED FOR ANY OPENED GOODS. MISSING PRODUCT WILL BE PRO-RATED. RETURNS for ALL internet orders: Email for a Return Merchandise Authorization number (RMA#): returns@CDHenterprises.net Under no circumstances is any product to be returned without previously receiving an RMA#. When we receive your email you will be sent an RMA# and specific instructions including the mailing address to return your package to.