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Allurez Shipping and Return Policy

Up to 2.00% Cashback

Store conditions
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Shipping and Return Policy

Standard Shipping

Address

Order By

Arrive

  • Continental US
  • Any time
  • 5-14 business days
  • Alaska
  • Any time
  • 5-14 business days
  • Canada
  • Any time
  • 5-14 business days
  • Hawaii
  • Any time
  • 5-14 business days
  • International
  • Any time
  • 5-14 business days
  • US Territories
  • Any time
  • 5-14 business days
  • Asia
  • Any time
  • 5-14 business days
  • Europe
  • Any time
  • 5-14 business days
  • APO/FPO
  • Any time
  • 5-14 business days

Description

Allurez is a trusted jewelry designer and online retailer of high quality fine jewelry including preset and design your own engagement rings. With gifts for any occasion, you’ll find an extensive selection of 14 & 18k yellow, white, and pink gold, platinum and palladium earrings, pendants, bracelets and rings that will exceed your expectations. Shop for baubles that directly reflect the desires of fashion forward thinkers like yourself.

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Customer Service:

Phone: 5164999283

Customer Service Email: service@allurez.com

Reviews

"Great prices and the BEST customer service"

- by EDDIEA 

on September 3, 2015

Store Conditions

* Deals apply to online purchases only and may not apply to all purchases. Coupons and/or promotional codes found outside of SHOP.COM, either from the retailer or from a third party, may not be eligible for cashback on SHOP.COM.

Tax Info

Tax will be applied in the following locations:

  • NY

Allurez Shipping and Return Policy


Detailed Shipping Tables

Standard

Destination = Basic Delivery time and rates

Shipping Methods (USA): Free USPS Priority Mail- on orders of $100 or less Free UPS 2nd Day - on orders of $100 - $1,000 Free UPS Overnight - on orders over $1,000

Shipping Time = Orders should arrive in 5-14 business days.

Order Total
Rate

$0.00 and up

$0.00

Destination = Hawaii, US Territories, Alaska and APO/FPO

Shipping Methods (USA): Free USPS Priority Mail for APO/FPO Shipments

Shipping Time = Orders should arrive in 5-14 business days.

Order Total
Rate

$0.00 and up

$0.00

Destination = Canada

All International orders will be shipped via FedEx International Priority Shipping. The flat fee for items shipped to Canada is $39, and to all other countries is $69. All international customers are required to pay any applicable custom fees, duties, or taxes that their country requires upon entry of the goods. These fees are not charged by us, and therefore, cannot be refunded by us. If parcels are refused, original and return shipping expenses will be charged to your original form of payment. We currently do not ship to Nigeria, India, and Pakistan. If we are unable to ship to your country with full insurance we will notify you about this issue.

Shipping Time = Orders should arrive in 5-14 business days.

Order Total
Rate

$0.00 and up

$39.00

Destination = Asia, Europe and International

All International orders will be shipped via FedEx International Priority Shipping. The flat fee for items shipped to Canada is $39, and to all other countries is $69. All international customers are required to pay any applicable custom fees, duties, or taxes that their country requires upon entry of the goods. These fees are not charged by us, and therefore, cannot be refunded by us. If parcels are refused, original and return shipping expenses will be charged to your original form of payment. We currently do not ship to Nigeria, India, and Pakistan. If we are unable to ship to your country with full insurance we will notify you about this issue.

Shipping Time = Orders should arrive in 5-14 business days.

Order Total
Rate

$0.00 and up

$69.00

Easy Returns

At Allurez your satisfaction is our main priority, and we want to make sure that you are truly satisfied with your purchase. If you are not satisfied for any reason, simply return the unused item in its original condition within 30 days.

The return Process:

Our simple return policy makes it very easy to return an item. Simply follow the instructions below:

1. Return Authorization Number (RMA): email us at service@allurez.com or call us at 1-800-554-3509 to let us know that you would like to return your item. We will give you an RMA number. Write the RMA number in the original invoice that we have sent you. Returns will not be accepted without this number.

2. Package Your Return: Safely package the item you are returning, and include all original packaging, the invoice, and collateral material. For security reasons do not write jewelry on the box. Return shipping costs are paid by the customer.

3. Insure your Package: Insuring your package is extremely important. Please also make sure to get a tracking confirmation for your order.

4. Refund: Upon receiving the package, our quality assurance team will review the item. Upon their approval we will issue a refund within 7 business days in the original payment method, except for wire transfers, which will be refunded with a company check.

Details:

All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
Products that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense. Free gifts that were included in the purchase must also be returned. Diamonds and other items that included a Diamond Certificate must be returned with the original Certificate. If the certificate is not included we must deduct $300 per certificate, from the amount being refunded.
Engraved items are non-refundable
If an item has been worked on by another jeweler other than Allurez, then the item is non refundable.
Special and custom made orders are not refundable
Packages must be received at our office within 30 days of the day the item was purchased.
Gift Cards are not returnable.
Although we do offer free shipping, we do incur the cost of shipping for every order. Therefore, we do not refund our shipping cost.

Please follow the return instructions exactly as specified to prevent failure of refunding your order. We will refuse receipt of improperly packaged and/or uninsured packages. We will not be responsible for losses or damages during shipment.

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