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Cascade Healthcare Solutions Shipping and Return Policy

Up to 4.00% Cashback

Store conditions
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Shipping Promotions

Free Standard Shipping on $95.00 and up from Cascade Healthcare Solutions.

Now thru 12/24/2018 Cascade Healthcare Solutions is offering FREE SHIPPING on all orders $95.00 or more to the Continental US.

Shipping and Return Policy

Standard Shipping


Order By


  • Continental US
  • Any time
  • 5-8 business days


Our goal is to help our customers lives by being their source for all of the top quality, name-brand medical products that they need. We know that excellent customer service, competitive pricing and availability of product are the keys to making medical product purchases as easy and convenient as possible. We started Cascade Healthcare Solutions with the intent to save our customers money and to make their lives as comfortable as possible. With an ever-expanding product selection and competitive pricing, Cascade Healthcare Solutions is one of the fastest growing companies for medical product supplies sales.

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Customer Service:

Phone: 425-235-3877

Customer Service Email:


"Excellent products and great communication when order was on back order so I always knew when order would arrive. Prices far more reasonable than my local medical supply store."

- by sharonh 

on November 15, 2018

Store Conditions

* Deals apply to online purchases only and may not apply to all purchases. Coupons and/or promotional codes found outside of SHOP.COM, either from the retailer or from a third party, may not be eligible for cashback on SHOP.COM.

Cascade Healthcare Solutions Shipping and Return Policy

Detailed Shipping Tables


Shipping Time = Orders should arrive in 5-8 business days.

Destination = Basic Delivery time and rates

shipping message = Delivery Estimate: 1-3 Business Days

Order Total

$0.00 - $94.99 $9.95

$95.00 and up $0.00

All products are covered by manufacturer's warranty against defects. Certain manufacturers require you to contact those manufacturers directly to repair or replace your products under their warranty.

If the manufacturer's factory seal is intact you may return an unopened product for exchange or refund within 30 days from the invoice date. The return may be subject to a restocking fee depending on the circumstances. If you would like further information on a return for a specific product please contact our returns department. Authorized returns after the 30 days from the invoice date will be subject to a minimum 15% restocking fee. A minimum 30% restocking fee will be charged if the product has been opened.

No returns will be accepted without a Return Authorization (RA) Number. A Return Authorization Number may be requested up to 30 days from the invoice date. After 30 days from your invoice date, you are required to contact the manufacturers directly to repair or replace their product.

All products must be received by our Returns Processing Center within 10 days of receiving a Return Authorization Number. Items received after 10 days will be refused.

All RA numbers must appear on the shipping label(s) we provide. All items must be returned with original packaging, including all warranty cards, manuals, accessories, components, etc. PLEASE DO NOT MARK ON THE OUTSIDE OF THE BOX. We encourage customers to use a trackable shipping method when returning product.

Replacement product orders will not be shipped until the original item is received and inspected. Once the item has been confirmed defective, the replacement will be shipped. If the defective item is being returned for credit, the credit will not be issued until the item has been inspected and confirmed defective. We can however, ship new product with a secure payment and issue credit once the returned product has been processed.

Shipping and handling charges are not refundable. The customer is responsible for all shipping charges and insurance on all return shipments.

Certain products, if used, may not be eligible for return due to hygiene issues. Non-Returnable items include: Bath Safety Products, PVC Medical Equipment, Beds, Mattresses, Patient Lifts, Motorized Wheelchairs, Wheelchair Cushions, Incontinence Products, Recliner Chairs, Lift Chairs, and Some Medical Supplies. For these products, no refunds or exchanges can be made at any time due to manufacturer's return policies. Please call (877) 480-3028 with questions about returns and manufacturer warranties.

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