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Costume SuperCenter Reviews Shipping and Return Policy

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Shipping and Return Policy

Standard Shipping

Address

Order By

Arrive

  • Continental US
  • Any time
  • 5-10 business days

Description

Costume SuperCenter is the world's most exciting costume and accessory etailer. We are your year-round source for infant, children and adult costumes, teen, sexy and couples costumes; even pet and mascot costumes. Costume SuperCenter also has one of the largest selection of hats, wigs, masks, accessories and make-up, as well as seasonal holiday decorations and props. Costume SuperCenter offers over 8,000 different costumes and accessories in the latest styles and from the hottest licenses including Disney, Marvel, Nickelodeon, Barbie, Star Wars, Superman, Universal, Playboy, and so many others. COSTUMES ORDERED ON OR AFTER 10/27 WITHOUT EXPEDITED SHIPPING OPTIONS ARE NOT GUARANTEED TO ARRIVE BY HALLOWEEN.

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Customer Service:

Phone: 888-575-5575

Costume SuperCenter Reviews

Store Conditions

* Deals apply to online purchases only and may not apply to all purchases. Coupons and/or promotional codes found outside of SHOP.COM, either from the retailer or from a third party, may not be eligible for cashback on SHOP.COM.

Tax Info

Tax will be applied in the following locations:

  • NJ

Costume SuperCenter Reviews Shipping and Return Policy

Write a Review

"Shop elsewhere. Ordered Army Ranger costume for my son. Description online and the manufacturer package clearly stated it came with the helmet, but one was not shipped with the costume. Called Tuesday and was told within 12-24hrs someone in the escalation dept would call me back. Never got a call. Was also told to upload pictures of all received pieces via 'contact us' section on site, but there is no way to upload images. Spent 50 minutes on hold this morning to find out status. Turns out person I spoke to Tuesday never escalated anything, there was no record of my call! Now the costume is sold out, they don't have the missing helmets and the only thing they were willing to do was a full refund and return (we're out a costume a week before"

- by Anonymous 

on October 21, 2016

"Got my costume about $20 cheaper than most other stores were listing it for + free shipping & I got to use my cashback! YES! "

- by Anonymous 

on August 28, 2016

"Do not waste your time with this company. I ordered a Mavis Hotel Transylvania costume from their company on September 29th and then recieved an email on October 8th saying it was being shipped. In the meantime a seller I was trying to get the costume from on Ebay but was sold out emailed me and said she had one available. I told her no thank you because I ordered one from this company. Today I called to check on the status since I have yet to recieve my item. After a bunch of getting shift from one person to another I was told the item was sold out. I asked why then they sent me an email saying it was shipped. So now after wasting a month with this company and losing out on the costume on ebay. My daughter now has no costume that she was looking forward to. THIS COMPANY IS A RIPOFF SCAM!! DO NOT DEAL WITH!!"

- by WilliamB 

on October 21, 2013

"They have a great selection of all the best costumes, my daughter ordered from them last year and LOVED her costume! Good quality (not cheap material) affordable prices and fast service, I will order from them again this year."

- by AmyB 

on September 20, 2013


Detailed Shipping Tables

Standard

Destination = Basic Delivery time and rates

UPS Ground

Shipping Time = Orders should arrive in 5-10 business days.

Quantity
Rate

1 and up

$0.00

GENERAL PRODUCT RETURNS Costumes may only be returned, if they are unworn and in new condition with original packaging within thirty (30) days of receipt. Please contact us for instructions on how to print a prepaid label for your return shipment. Using this fast and easy tool ensures that your return package is properly tracked and delivery receipt is confirmed. When you use our pre-paid UPS shipping label, the return shipping fee of $5.99 will be deducted from the value of your returned item(s) when we process your credit. You may also choose your own shipping method to send us your Product Returns. However, we strongly suggest that you choose a shipping method that includes the ability to track your order.

We will not be held responsible for crediting your account if you cannot verify receipt of the Product Return. All costs associated with shipping Product Returns are at the expense of the customer and are non-refundable. Once your package has been received and inspected, a credit will be issued to you for the price of the item(s) being returned. The following accessories may only be returned if in unopened and in factory sealed packages: (including, but not limited to) make-up, hats, wigs, beards, moustaches, eyebrows, eyelashes or any other artificial hair item, teeth, undergarments including stockings, noses, CDs and video tapes. These products are NOT returnable if the package or box/bag is not factory sealed. Returning Shoes: All shoes that are returned must be unmarked (without scuffs), unused and in new condition. Special Order Items and all Mascot Costumes are not returnable.

FOR ORDERS OUTSIDE OF THE CONTIGUOUS UNITED STATES Please note, for all orders shipped outside of the contiguous 48 states, you may still return your order to us for credit, but you are responsible for all shipping charges. When returning your item, we STRONGLY suggest that you use a method of shipping that includes tracking. If there is an error or the items you received were damaged, please give us a call so that we may correct the situation immediately. MISSING COSTUMES/PRODUCTS Please note, if you are missing any items from your order or you did not receive the correct accessories/products with your order, simply give us a call and a customer care specialist will correct the issue immediately.

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