Fragranceshop

Fragranceshop Reviews Shipping and Return Policy

1.0 out of 5 star rating.

(2) total reviews. Write a Review See Reviews

+ Up to 5.00% Cashback

Store conditions See Store Details ▼ See Less Details ▲

Shipping Promotions & Offers

Free Standard Shipping on $50.01 and up from Fragranceshop.

Now thru 09/06/2026 Fragranceshop is offering FREE SHIPPING on all orders $50.01 or more to the Continental US.

Shipping and Return Policy

Standard Shipping

Address

Order By

Arrive

  • Continental US
  • Any time
  • 6-12 business days
  • Alaska
  • Any time
  • 6-12 business days
  • Hawaii
  • Any time
  • 6-12 business days

Customer Service:

Customer Service Email: [email protected]

Fragranceshop Reviews

1.0 out of 5 star rating.

(2) total reviews. Write a Review

Store Conditions

* Deals apply to online purchases only and may not apply to all purchases. Coupons and/or promotional codes found outside of SHOP.COM, either from the retailer or from a third party, may not be eligible for cashback on SHOP.COM.

Tax Info

Tax will be applied in the following locations:

  • AL,
  • AR,
  • AZ,
  • CA,
  • CO,
  • CT,
  • DC,
  • FL,
  • GA,
  • HI,
  • IA,
  • ID,
  • IL,
  • IN,
  • KS,
  • KY,
  • LA,
  • MA,
  • MD,
  • ME,
  • MI,
  • MN,
  • NC,
  • ND,
  • NE,
  • NJ,
  • NM,
  • NV,
  • NY,
  • OH,
  • OK,
  • PA,
  • PR,
  • RI,
  • SC,
  • SD,
  • TN,
  • TX,
  • UT,
  • VA,
  • VT,
  • WA,
  • WI,
  • WV,
  • WY

Fragranceshop Reviews Shipping and Return Policy

1.0 out of 5 star rating.

(2) total reviews. Write a Review See Reviews

Write a Review

"Never received my order"

1 out of 5 star rating.

- by AshleyK 

on January 14, 2025

"they provided a fake tracking # and never shipped the item although they claimed they did, very unprofessional company"

1 out of 5 star rating.

- by WilliamA 

on July 18, 2019

Response from Customer Service on "07/19/2019"

"Dear Valued Customer. We apologize for the error with shipping your order. We have refunded you in full and you should be able to see it in 3-5 business days. Again our apologies. If you would like to call us directly, please feel free to contact us at 1-866-420-1709 Monday-Friday between the hours of 9:00 a.m.-9:00 p.m. EST."

Detailed Shipping Tables

Standard

Destination = Basic Delivery time and rates

Processing time 1-2 days and time in transit 6-12. Deliveries are normally made on business days, no weekend delivery. A business day is considered to be Monday through Friday, not including holidays.

Shipping Time = Orders should arrive in 6-12 business days.

Order Total
Rate

$0.00 - $49.99

$6.95

$50.00 and up

$0.00

Destination = Alaska and Hawaii

Processing time 1-2 days and time in transit 6-12. Deliveries are normally made on business days, no weekend delivery. A business day is considered to be Monday through Friday, not including holidays.

Shipping Time = Orders should arrive in 6-12 business days.

Order Total
Rate

$0.00 - $74.99

$6.95

$75.00 and up

$0.00

Return Policy Details

We want to make sure you are completely satisfied with your purchases. If for any reason you are not happy with your purchase, you may return it within 30 days of delivery for a full refund of the purchase price, less shipping and any gift wrapping charges. If you received free shipping on your order and decide to return or exchange that order, a shipping charge of $6.95 (or the actual cost if higher) will be deducted from your refund. Returned merchandise must be unopened and in its original packaging to ensure full credit. A 15% restocking fee will be charged if the product has been opened. Used merchandise can not be returned for credit or refund. All orders over $500 are subject to a 15% restocking fee. Return Authorization Numbers are required on all returns. To obtain a Return Authorization Number, please email us at [email protected] and a Customer Service Representative will be happy to assist you.

Please Note: Due to health regulations, we regret that we cannot accept returns of the following items: Makeup, Skin Care and Hair Care Products.

Order Cancellation:
We start processing your order as soon as you submit the order, we are unable to cancel or modify your order once it has been submitted.

If your merchandise arrives damaged or defective, please contact our customer service department within five (5) business days. Please keep all packaging materials and merchandise in the original box for inspection.

Description

Browse our range including Gift Sets, Designer Perfumes, Men's Fragrances, Women's Fragrances, Health & Beauty Gift Sets and much more at discount prices!

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