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PairMySole Reviews Shipping and Return Policy

2.0 out of 5 star rating.

(8) total reviews. Write a Review See Reviews

+ Up to 4.00% Cashback

Store conditions See Store Details ▼ See Less Details ▲

Shipping Promotions & Offers

Now thru July 14, 2024, PairMySole is offering FREE SHIPPING on all orders to the Continental US (unless additional per product charge by merchant has been add for large/bulky/heavy items. Any adjustment will show in cart and checkout)

Free Standard Shipping!

Shipping and Return Policy

Standard Shipping

Address

Order By

Arrive

  • Continental US
  • Any time
  • 4-8 business days
  • Alaska
  • Any time
  • 5-10 business days
  • Hawaii
  • Any time
  • 5-10 business days
  • APO/FPO
  • Any time
  • 5-10 business days

Customer Service:

Phone: 855-954-1822

Customer Service Email: [email protected]

PairMySole Reviews

2.0 out of 5 star rating.

(8) total reviews. Write a Review

Store Conditions

* Deals apply to online purchases only and may not apply to all purchases. Coupons and/or promotional codes found outside of SHOP.COM, either from the retailer or from a third party, may not be eligible for cashback on SHOP.COM.

Tax Info

Tax will be applied in the following locations:

  • AL,
  • AR,
  • AZ,
  • CA,
  • CO,
  • CT,
  • DC,
  • FL,
  • GA,
  • HI,
  • IA,
  • ID,
  • IL,
  • IN,
  • KS,
  • KY,
  • LA,
  • MA,
  • MD,
  • ME,
  • MI,
  • MN,
  • NC,
  • ND,
  • NE,
  • NJ,
  • NM,
  • NV,
  • NY,
  • OH,
  • OK,
  • PA,
  • PR,
  • RI,
  • SC,
  • SD,
  • TN,
  • TX,
  • UT,
  • VA,
  • VT,
  • WA,
  • WI,
  • WV,
  • WY

PairMySole Reviews Shipping and Return Policy

2.0 out of 5 star rating.

(8) total reviews. Write a Review See Reviews

Write a Review

"great deal,I like it"

5 out of 5 star rating.

- by SHAOLINGS 

on November 30, 2020

Response from Customer Service on "12/01/2020"

"Dear Valued Customer,

Thank you for sharing this wonderful experience with us. It’s great to know that you are satisfied with the product and service. Please continue to visit www.shop.com. We are always adding to our catalog.

If you would like to call us directly, Preferred Customers please feel free to contact us at 1-866-420-1709 Monday-Friday between the hours of 9:00 a.m.-9:00 p.m. EST.

Have a wonderful day!
"

"Love the shoe, but you shipped the wrong size. I ordered an 8 and received a 10 - not even close!"

3 out of 5 star rating.

- by CathyM 

on March 11, 2019

Response from Customer Service on "03/11/2019"

"Dear Valued Customer,

Thank you for contacting Market America|Shop.com. We do apologize that your recent order is not the size you wanted. One of our customer service experts will reach out and assist you in resolving this matter.

If you would like to call us directly, please feel free to contact us at 1-866-420-1709 Monday-Friday between the hours of 9:00 a.m.-9:00 p.m. EST.

"

"DO NOT SHOP HERE, i got scammed intentionally by the store: after i returned the item they intentionally send only a part of the money back, after a request they said it is too late. Shame on you, you will never receive an order from my surroundings and myself again. Nothing is quality here, especially not the customer service."

1 out of 5 star rating.

- by Anonymous 

on December 1, 2023

"I don’t understand why PairMySole doesn’t list the size. I’ve been trying to get a size for a pair of boots and no one will respond. How do you expect to sell the product?!?!"

1 out of 5 star rating.

- by DeniseC 

on January 23, 2023

Response from Customer Service on "01/24/2023"

"
Dear Valued Customer,

Thank you for contacting Market America|Shop.com. We sincerely apologize for the inconvenience.

One of our customer service experts will reach out to gather further information.

If you would like to call us directly, please feel free to contact us at 1-866-420-1709 Monday-Friday between the hours of 9:00 a.m.-9:00 p.m. EST.
"

"Just recently ordered a pair of Puma tennis on Ebay from your store. Unfortunately, the tennis are not a true to life PURPLE as described on Ebay. They are more of a PLUM color in addition to having no stretch or flexibility. l am requesting a complete refund."

1 out of 5 star rating.

- by Anonymous 

on September 28, 2020

"The shoes I ordered were marked size 12 but were no where near a 12. I've tried returning using the info Overstock sent me but PairmySole's customer service does not exist. I'm getting the runaround. They are not planning on refunding anybody and I will never shop here again and I will tell everyone I know what happened. Overstock should not deal with companies that send you the wrong item then make it impossible to get a refund."

1 out of 5 star rating.

- by PattiA 

on April 23, 2020

Response from Customer Service on "04/24/2020"

"Dear Valued Customer,

Thank you for contacting Market America|Shop.com. We sincerely apologize for the inconvenience with this order and the experience with the service. We are correcting matters on our end to make sure that future experiences are better, and of course to quickly resolve the issue with your order.

One of our customer service experts will reach out and assist you in resolving this matter.

If you would like to call us directly, please feel free to contact us at 1-866-420-1709 Monday-Friday between the hours of 9:00 a.m.-9:00 p.m. EST.

"

"The shoes I received were from a returns center and not in original packaging. Very disappointed because they were all crumpled and uncomfortable. Return policy is not very good either. Will never shop here again."

1 out of 5 star rating.

- by Anonymous 

on March 26, 2018

"The shoes I received were not new. I was very disappointed to see the condition they were in when they arrived. The only reason I didn't send them back was that I couldn't afford to do so."

1 out of 5 star rating.

- by KeishaB 

on March 19, 2018


Detailed Shipping Tables

Standard

Destination = Basic Delivery time and rates

Thank you for selecting Standard Shipping

Shipping Time = Orders should arrive in 4-8 business days.

Order Total
Rate

$0.00 and up

$0.00

Destination = APO/FPO, Alaska and Hawaii

Thank you for selecting Standard Shipping

Shipping Time = Orders should arrive in 5-10 business days.

Order Total
Rate

$0.00 and up

$3.99

Return Policy Details

If we shipped and sold your item, then you can return those items to us within 30 days of the ship date. 
Unless a shipping mistake was made, the buyer must pay for return shipping.
 
Our return address:
Shop.com PairMySole Returns
6901 Riverport Drive, Unit A
Louisville, KY. 40258.

Please contact us with your return tracking number so we may track your return to and process your refund once we can confirm delivery. NOTE: Our goal is to guarantee our customers satisfaction therefore if you are not 100% satisfied with your item(s) we encourage you to contact us and let us know before sending your item(s) back, we will be more than glad to assist you with it and this will help us improve to better serve you. 
[email protected]

Description

PairMySoul sells top quality women's, men's, and children's footwear.
We aggressively purchase our shoes from a variety of sources and are able to pass on great savings to our customers - selling our shoes significantly below retail!

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